ECC Queue
Hello community In the ECC Queue when we check the Input log we have Active, Alive, Timed_out, Open, ResolvedWhat does each of them mean? Could someone please help me on this Thanks in advance
Forum Posts
ProcessListWmiCommand\(Relevant), Error message: NullPointerException: Cannot invoke "String.trim()"
Hi All, Has anyone else encountered the following error while running the Service Map?The error appears intermittently which is frustrating as it does not occur consistently. It emerges and disappears during the discovery process within the Service M...
How can remove the section "label" in my change form?
Hi All, How can i remove the below section from my change request form. I tired from form layout , UI police to hide it but nothing works.
Service Mapping Plus error Failed to get active version for solution , java.lang.Exception: ERR029
Hi All, I am trying to setup a Service Mapping Plus plugin and did ran a discovery to discover more than 100 servers and few load balancers also we have lots of data in tcp connection and running process tables. Sys property sa_ml.connection_suggesti...
Connection Suggestions Training Job is Stuck
My SM Plus is showing error in the Application Service Readiness : Connection Suggestions Training Job i Stuck. I have followed the KB KB1308519 and everything looks good. Has anyone got any other suggestions to fix this ?
Discovery Errors
I can see the Active Discovery errors on the Discovery Dashboard but I would like to run a report to show them or export them.I would then be able to filter them by IP Address, date, time, error message, etc Does anyone know how to do this please. We...
Can we set out of office in outlook for a user using orchestration
Hi team,Is there any option to set 'out of office' in outlook from ServiceNow for a user using orchestration. Regards,Saranya
Field was not populating after using scheduled job
We have requirement like, Condition: life cycle status = operational, category = physical, Discovery source = manual entry or servicenow, warranty expiration >= beginning of today , os in WINDOWS SERVER 2016,WINDOWS SERVER 2016 DATACENTER,WINDOWS SE...
Discovery Windows Services using Agent Client Collector
1.Using Agent Client Collector, would it be possible to discover windows services and populate the cmdb_ci_windows_service table. When we do a horizontal discovery using ServiceNow Discovery there is a probe called windows services which does that. ...
Unable to install Agent Client Collector in OEL 6.10
Dear Experts, Request your input on this. I am trying to install ACC using the Single Line command in OEL 6 OS. However, it is giving a systemctl command issue. Upon investigation, we found that the systemctl command is not compatible with the lowe...
AVD Classiification in ServiceNow
Hi, Why was the AVD devices classified as Computer in ServiceNow. Should that be categorized as VM's? Is there a documentation for the AVD devices? TIA
Discovery schedule cancellation issue
Hello,We have few discovery schedules getting cancelled sometimes because of max run time.On successful run they complete in like 1-2 hr and we have set max time to 5 hrs.we suspect these are getting cancelled because sometimes some CI take time to r...
Resolved! Manage future expiring certificates
BackgroundA customer that I'm working with does not want an INC to be created when a certificate expires in 60 days, as it is not yet an INC. Instead, they want a task to perform the work. We get an event from our monitoring source when certificates ...
where are discovery pattern step scripts stored
We are implementing ITOM Visibility. There are steps that require elevated privileges on the discovery target and those are called out well on this document. Service Mapping commands requiring a privileged user (servicenow.com) While that does tell y...
New and Testing out Discovery
Hello and Good Afternoon.Hope everyone is well!Very new in Servicenow and trying to test out Discovery.. I have a PDI and have install a Mid server in our environment. Connectivity from the Mid server to the PDI is/was successful as I can see the MID...
