I am implementing Service Mapping for few sets of application services. Few of applications are deployed on Azure PAAS, and we do have Azure cloud discovery running.I have the entry point URL, but I don't know the underlying host. If I ask applicatio...
Hi All, I am having difficulty in understanding why the Virtual Machine Instance [cmdb_ci_vm_instance] CI class is categorized under Servers in the ITOM Licensing Category. Due to this, our ITOM license count has gone up. Has anyone faced a similar ...
I want to install a MID server on Windows.During the installation, I set Use Proxy to TRUE.The documentation states that the following should be done when Use Proxy is set to TRUE. The MID Server can bypass proxy servers whose DNS/IP address is liste...
I am getting the below error on the Task: Create iTunes Discovery Pattern (Part 2), How can I fix this errorIdentification Engine: Discovery status is FAILURE, Discovery using patterns failed due to lack of existence of the main CI type in the result...
Hi, we use Databricks in Azure and it creates a large number of the VM's and corresponding resources (disks, NIC's etc) every day, that live for a couple of hours only and then get terminated and deleted from azure, that generates a lot of "noise" in...
Hello, I am trying to find a way to report on or export Discovery errors and their message, separated by schedule. I know I can view automation_error_msg to get the error information I need, but this table does not show the schedule. I need the error...
After Clone prod to dev that MID Server logged "mid_acc_rdev" user was not in user table. So i was create the user same as user id "mid_acc_rdev" , add the mid server role and reset the password same as config.xml file and Restart the server and vali...
We have a dozen or so ZPA Zscaler appliances on the network. We are not able to discover them even though we have SSH credentials. How can we discover these devices?
Hi All, Please anyone help me on this. screenshot attached.I am getting a bug while discovery of Citrix Netscaler Load balancer, Its runnning on Virtual Server as a load balancer.I am trying to discover 3 IP addresses for load balancers which are con...
Hi Everyone, We are encountering an issue with fluctuating CPU count values; when the IP address discovery runs, it reports different values compared to the serverless Kubernetes discovery. We want to prevent this inconsistency by giving higher prec...
Hi everyone, I’m working on AWS Discovery, and a Windows server hosted on AWS is not creating the "Virtualized By" relationship with the VM instance. Additionally, the "Virtual" field is not being set to true. Could someone kindly help me understand ...
Issue:Linux Devices have stopped getting discovered.Steps Done:Password reset as earlier error came as Password Expired. After Password reset error resolvedNow getting error as Unsupported shell 'bash'. Supported shells are [tcsh, csh, true], and Bou...
Docs here say "You can create multiple connections by clicking Add Connection."https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/configuration-management/task/configure-azure-integration.html The Official Blog says "Creat...
Hi All, I am working on a POC and wanted a brief information/story on how Impact Tree is populated and what are the perquisites to form the same. Also if there is any product documentation describe the same then please share it across.
Hi, As an Architect, I was recently asked to provide a best possible solution to implement domain separation for ITOM Modules for a Service Provider (with around 500+ customers) with limited number of MID Servers. Our Client didn't want to have MID S...
