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Mass installation method for ACC for ACC-V for windows os.

Hi all, For ACC-V, customer have to install more than 4000 agent client collectors.And also wants to install acc in specific folder. In this case, I recommend customer to use command line installation by ansible for linux OS hosts.rpm -i --relocate /...

Hank Woo by Tera Guru
  • 2930 Views
  • 6 replies
  • 2 helpfuls

Resolved! Adding conditions in patter extension

Hi,I have added an extension in the Windows OS pattern, where I want to populate a custom field called Full OS Build, and it works well, however in small percentages sometimes the result returns null and in that case I would not want to run the trans...

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lmundere by Kilo Sage
  • 1022 Views
  • 2 replies
  • 1 helpfuls

How to use "Use dynamic default" functionality (

Hi All,  I would like to use "Use dynamic default" value functionality.  1) We have a field called "Connection strength" in Relationship Table. It has choices as  a) Always b) Cluster c) Infrequent d) Occasional 2) Now based on condition example whil...

Discovery failure: Reference and relation tables must be a CI Type

Hi, I'm getting an error in one of my patterns: "Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: <Pattern name> Identification, error: Reference and relation tables must be a CI Type, change <cm...

Oleg5 by Tera Contributor
  • 2616 Views
  • 5 replies
  • 1 helpfuls

Pattern discovery FCGI

I'm looking to add a new pattern discovery for ITOM Top Down mapping for FCGI on a AIX Appache server. I would like to know how to add this new pattern discovery If you could give me some information it will be appreciate.FYI: I never create any patt...

AWS Discovery China

I see that AWS Discovery in China is not officially supported, but we are looking into the level of effort it would take to set up AWS Discovery for China. Is there any documentation on how the IAM end in AWS is set up for this. Is it similar to how...

David A2 by Tera Guru
  • 2644 Views
  • 8 replies
  • 2 helpfuls

Create application service manually without service mapping

Hello, I started to create my application inventory with business applications. I started also to create application services and built relationship (Consumes) between my business application and my application servicesWe are planning to deploy servi...

MoeBacht by Tera Contributor
  • 675 Views
  • 1 replies
  • 0 helpfuls

MID Server

Hello, Could anyone guide me on the below question:Can the ServiceNow instance directly interact with customer's network if the exclusions are made to the customer's firewall thereby eliminating the need of MID server?I know the answer is mostly no b...

Discovery - Synology NAS

Hello, I am wondering if anyone has had any success with discovery of Synology NAS devices. There does not appear to be any OOTB SNMP configuration that will allow these sort of devices being discovered. 

gagribben by Tera Contributor
  • 1719 Views
  • 3 replies
  • 0 helpfuls