Issue with login in ServiceNow using Integration User since SSO is enabled

NidhiPriya
Tera Contributor

‎03-12-2025 06:59 AM

We are integrating ThousandEye and ServiceNow via OAuth Authentication using Custom webhook in ThousandEye. In order to get token from Servicenow, ThousandEye redirects to Servicenow Instance and login via the Integration user. Since, there is SSO enable in the ecosystem, the login is not happening via the Integration user but via SSO. Please Suggest.

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Selva Arun
Mega Sage
Mega Sage

‎03-13-2025 01:30 PM

Hi @NidhiPriya ,


Please check out the below article:

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1286112

 

https://www.servicenow.com/community/developer-forum/sso-with-oauth-2-0/m-p/1547760

 

https://www.servicenow.com/community/developer-forum/how-to-log-in-with-user-to-bypass-sso-account-r...

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

 

Thank you for your consideration.

Selva Arun

 

 

 

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