Service Map credential Permission Issues

[Naushad1]

Hi All,

I am facing an issue where Service Map is stuck with error Permission issues with Credentials(SSH private Key). I have attached the screenshot.

I am able to login to these servers and Discovery has already added in CMDB.

Is there anything I can ask network team? or configuration missing from ServiceNow side?

Error Message: "Permission issues with credentials. Command: /u01/app/SSPROD/fs1/FMW_Home/webtier/instances/EBS_web_SSPROD_OHS1/opmn/bin/opmnctl @farm status -noheaders -fsep "|" -fmt %cmp%prt%clu%ins%por. Response: bash: /u01/app/SSPROD/fs1/FMW_Home/webtier/instances/EBS_web_SSPROD_OHS1/opmn/bin/opmnctl: Permission denied"

[AJ-TechTrek]

Hi @Naushad1 ,

The issue mentioned in screenshot is correct, Server is discovered in CMDB but Service mapping we required some more pre-req to be enable in host Server , due to that is not completely discovery in Service Mapping.

You need to check with Server Administrator team to provide the access to below commands using the same credentials which using for discovery that can be Sudo access to run the below commands which help to gather the more info from Server.

Command: /u01/app/SSPROD/fs1/FMW_Home/webtier/instances/EBS_web_SSPROD_OHS1/opmn/bin/opmnctl @farm status -noheaders -fsep "|" -fmt %cmp%prt%clu%ins%por. Response: bash: /u01/app/SSPROD/fs1/FMW_Home/webtier/instances/EBS_web_SSPROD_OHS1/opmn/bin/opmnctl: Permission denied

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Thanks

AJ

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[Rahul Priyadars]

Permission issues with credentials. Command: 

Given UNIX user do not permission on those File Paths .I guess user do not have ROOT Access.

Tell them to temporarily give you root access just for troubleshooting and see how it goes.

Regards

RP

[Stev Williams1]

@Naushad1 

Did you get a resolution to this? I am also having the same issue with permission denied on OC4J,  

$process.currentDir + "/opmn/bin/opmnctl @farm status -noheaders -fsep \"|\" -fmt %cmp%prt%clu%ins%por"

opmn doesn't even exist anyway so its a bit confusing.