ITOM AIOps | August 2026 Store Release Highlights 🛒

YuvalMamka · 6 hours ago

Hey team! 👋

The August store drop is here, and it's all about making AI value visible and expanding the depth of integration. We've got AI time-savings quantified right on the dashboard, a full Azure Monitor Issues integration, new Dynatrace Grail support, smarter AI Specialist ownership handling, and the completion of the Now Assist → ServiceNow Otto rebrand across ITOM. Here's everything worth knowing.

AI Value on the AIOps 360 Dashboard 💰

This is the headline. AI-driven operational value is now quantified and visible directly on the AIOps 360 view dashboard — so teams can finally measure what automation is giving back.

New "Time Saved by AI" widget — estimates time saved based on how many alerts AI closed as insignificant and how many it analyzed to provide insights or next-step recommendations. Admins can adjust the time-saving definitions used in the calculation.
New "Closed by AI" resolution type — alerts closed as insignificant by AI now carry a dedicated resolution type, surfaced in the AIOps 360 heatmap chart for improved visibility of AI-driven outcomes.

💡 Required apps: AIOps Dashboards

AIOps AI Specialist — Ownership & Investigation Improvements 🤖

The AI Specialist gets smarter about respecting human ownership and learning from operator overrides.

Operator-reopened alerts get full AI investigation automatically — when an operator reopens an alert the AI previously closed as noise, the system bypasses noise classification for the rest of that alert's lifecycle and runs a complete investigation.
AI-handled alerts are automatically returned to the original operator — after analysis or remediation, the alert is reassigned back to the human who originally owned it, preserving all AI-generated context and notes.
Auto-assignment no longer overrides human ownership — the AI Specialist won't take over alerts already assigned to a human operator, keeping accountability clear.
AWS Claude is now supported as an AI agent provider, expanding the choice of underlying AI models for automated workflows.

💡 Required app: AIOps Agentic Workforce (Controlled Availability)

Azure Monitor Issues — Full Bi-Directional Integration 🔷

Azure Monitor Issues are now a first-class integration with in-context visibility.

New "Related Records" tab appears directly in the alert view for Azure Monitor Issues, letting operators drill into associated alerts without leaving their workflow.
Bi-directional sync — real-time ingestion via webhook and polling, with two-way synchronization of status, severity, title, description, and AI-generated insights. OAuth 2.0 and multi-tenant Azure environments supported.

💡 Required apps: Event Management Connectors

Dynatrace Grail Support 🟢

Deeper Dynatrace coverage with the new Grail problem event connector.

Ingests Dynatrace Grail problem events and automatically binds alerts to the correct CI using root cause entity or CMDB tags.
Full Davis AI context, severity mapping, and event lifecycle (updates, reopens, merges) — including predictive, RUM, synthetic, vulnerability, and business process anomaly events.
Dynatrace Gen3 event payloads now supported in the event push connector alongside legacy formats — no migration required.

💡 Required apps: Event Management Connectors

Express List Enhancements 📋

Making the operator's primary surface faster to scan and more inclusive.

Color-coded visual cues — admins can configure conditional formatting rules on alert columns (e.g., severity, priority) using existing sys_highlighted_value definitions, so critical items stand out through colored indicators and icons.
Right-to-left language support — full RTL support including Arabic and Hebrew, with correct mirroring of layout, icons, and spacing.

💡 Required app: Service Operations Workspace Express List

Alert Automation Enhancements ⚙️

Restoring flexibility for teams configuring automated responses.

Static values for incident fields — in the "Create Incident Advanced" response action, users can now enter static text for fields like urgency and priority, in addition to alert-field references.
Multiline text support in compose actions — the Enrich page's compose action text field now preserves line breaks and spacing instead of collapsing to a single line, fixing formatted alert descriptions downstream.

💡 Required app: Service Operations Workspace Alert Automation

Quality-of-Life Improvements ✨

Inline connector setup instructions — connector setup pages now include a collapsible instructions section covering source configuration and credentials, no more navigating away for docs.
Related alerts volume control — admins can now limit the volume of related alerts retrieved per connector, controlling data load in high-volume environments.

💡 Required app: Event Management Connectors

Now Assist → ServiceNow Otto Rebrand 🏷️

All "Now Assist" references across Service Operations Workspace, Express List, Integration Launchpad, Alert Rules Management, Event Management Core, the AIOps Supervisor Homepage, and the AI Specialist onboarding are now rebranded to ServiceNow Otto.

Questions? Comment here — happy to dig in. 💪