ITOM Licensing Count

Naushad1
Tera Contributor

le ‎01-07-2025 08:53 AM

Hi All,

 

I am having difficulty in understanding why the Virtual Machine Instance [cmdb_ci_vm_instance] CI class is categorized under Servers in the ITOM Licensing Category. Due to this, our ITOM license count has gone up.

 

Has anyone faced a similar situation? What is the solution here? Do we need to exclude these VMs from the discovery schedule?

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RawelS
Tera Expert

le ‎01-08-2025 03:11 AM

Hi @Naushad1 , This is the correct way of counting licenses. VM instances get created via cloud and vCenter discovery, but if you perform IP based discovery for same VMs a related host gets created in Server table. But it will still count it as 1 license.

 

For better understanding on VM instance and Host VM you can refer this article : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864549

 

For understanding the ITOM licenses you can refer this article : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000863

 

Thanks.