JEA : Credentials work but no results from the probe

Abhijeet Yadav · ‎10-19-2020

Hi Guys,

I am facing weird situation for JEA.

We have enabled JEA by applying same changes suggested on the KB article given by servicenow. We have configured two mid server properties as well. Enabled JEA_disco endpoint ( tried using JEA_DISCO / jea_disco for case sensitivity)

I see the logs in the powershell transcript file. File attached. ( This was optional step but we did it ) Here is a discovery log,

We can see the same Windows server discovered through other MID server ( not JEA enabled / but admin ). That ends up failing Windows Server pattern as below,

Am I using identifier attributes wrong here? However, I did not modify any OOB identifiers.

Appreciate your help.

Thanks

Abhijeet Yadav

Abhijeet Yadav · ‎11-10-2020

Dear community,

I am replying to my question as we figured it out.

We made sure / checked below things

1. MID server powershell version / target powershell version ( 5.0 in our case )

2. MID server properties : modified 2 properties.

2.1 mid.windows.management_protocol : WinRM

2.2 mid.powershell.jea.endpoint : <<as you configured>>

3.Fllowing the instructions on KB article from ServiceNow to add JEA files and modifying given lines in code. Especially JEA user group.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0782125

4. Adding target host as a trusted host

https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/product/mid-server/task/enable-winRM-MID-servers.html

5. Please add the transcript folder even if its optional, its helps a lot in debugging.

6. Add below lines to Session config file,

# Modules that will be imported
LanguageMode = 'FullLanguage'

# Initial state of this session configuration
SessionType = 'Default'

https://hi.service-now.com/kb_view.do?sysparm_article=KB0854392

Thanks,

Abhijeet

View solution in original post

Satya4 · ‎10-19-2020

You should make sure that the JEA is configured properly:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0782125

It could be perhaps that the config files are incorrect.

**Make sure that appropriate commands are mentioned in the file: jea_disco.psrc

How does the ECC Queue input look like.

Abhijeet Yadav · ‎10-19-2020

I am using default files( JEA profile and Powershell file) mentioned in the same article.

The output log file text is attached and ECC Input

Ashutosh Munot1 · ‎10-19-2020

HIi,

Did you saw the serial number table and are there any duplicates for serial number and serial number type?

If yes then delete that.

Thanks,
Ahutosh

Abhijeet Yadav · ‎10-28-2020

Apologies for getting back late, but I tried it as well. no luck yet