Keep Primary/Secondary relationship between ITOM Alerts when closing any of them

Oscar Martinez
Tera Contributor

‎08-02-2023 08:08 AM

Hi all,
 
As many of you probably know, when an ITOM Alert gets configured as the secondary of a primary, and either the primary or the secondary get closed, system removes any relationship between them, which hindes the analysis of the data (postmortem reports, operators productivity, etc.).
 
As a temporary pseudo-workaround, we restricted the option to create INC for secondary ITOM Alerts, but we would like to maintain this relationship even if the primary or the secondary alerts of a group get closed.
 
We tried to override this OOB functionality with BRs, SJ and so on, but unfortunately no success yet. Any other ideas how to accomplish with that requirement? 
 
Thanks a lot in advance. Kind regards.
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Rahul Priyadars
Giga Sage
Giga Sage

‎08-02-2023 08:48 PM

In My View - Do not Modify OOTB Product. Add one Custom Table Where you push ur needed details of Primary and Secondary Alert for ur reporting/Analysis.

 

Regards

RP

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