Limiting Affects CI list on the Change Request Form

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‎10-10-2007 12:37 AM

Hi

I need to limit the list of Affects CIs that are available for 'linking' to the Change Request. Currently, all CIs seem to be listed. What I need to do is limit the list of CI's to those of class = Business Services, and then further limit those by comparing a custom field within the CI to a custom field within the Change Request. Something like this:

List all CI's whose class = "Business Service" and whose Classification = the current Change Request's Classification.

Is this possible?

Etienne

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rburgering
Kilo Contributor

‎10-10-2007 08:03 AM

You should do this with a reference qualifier.
If you click 'personalize dictionary' for the reference field, you should see the field 'reference qual'. You can fill it with the arguments you just described.
class=service etc.

Good luck!


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In response to rburgering

‎10-10-2007 10:24 AM

I don't think that will work. It's not a reference field, it's a M2M chooser. I have a request into the HI system to be able to make a default filter when the M2M chooser is loaded, it doesn't seem to be attracting much attention though.


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In response to

‎10-10-2007 05:12 PM

yes, its not a reference field, its one of those associations that you get when you choose 'Personalise List' on the Change Request form. What seems to be displayed is any table that contains a column for Change Requests.

The customer's request seems reasonable. There are many CIs in the CMDB, but only a small subgroup of those is pertinent to this particular Change Request. Sure the end user could create filters themselves when they choose the CI (like class = Business Service) but the end user has no knowledge that the CIs they are after are in a Section called Business Service, nor do they know that the keyword is 'class'.

Etienne


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In response to

‎07-14-2008 03:09 PM

I have a need for this as well. There is a category field I can use to create a list of values I can use for scripting an advanced reference qualifier, but so far I have not gotten it to work, so I just took it out. If anyone has any success with this please give me some tips, it would be a great feature to include before we go live.


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