Load of form showing wrong times.

dgovindhara
Tera Contributor

Hello All,

 

        Issue experiencing in below scenario: 

       There are two time fields: "Start Time and End Time" and one date time field "Custom Start Date Time".

       If i logged in with "US/Eastern" timezone and set values start time: 8:00:00 and end time: 23:00:00 and Custom Start Date Time as 06:55:00. And try changing my timezone as US/ Hawaii and checked same fields. It showing as start time: 03:00:00 (5hrs difference) and end time: 18:00:00 (5hrs difference) and Custom Start Date Time as 00:55:00 (6hrs difference). Its working as same in script as well.

 

Thanks in advance!

4 REPLIES 4

GlideFather
Tera Patron

Hi @dgovindhara,

 

if there're Start Time and End time fields, why do you need custom ones then??

could you possibly explain what's the purpose of them?

_____
Answers generated by GlideFather. Check for accuracy.

Ankur Bawiskar
Tera Patron

@dgovindhara 

share some screenshots.

Across all the 3 fields the difference should be same since you are switching the timezone and system will adjust it as per your timezone selected

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

dgovindhara
Tera Contributor

@Ankur Bawiskar @GlideFather It seems issue only with Hawaii timezone. It working fine for all other timezone.

 

@dgovindhara 

screenshots please

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader