Load of form showing wrong times.
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03-27-2026 07:13 AM
Hello All,
Issue experiencing in below scenario:
There are two time fields: "Start Time and End Time" and one date time field "Custom Start Date Time".
If i logged in with "US/Eastern" timezone and set values start time: 8:00:00 and end time: 23:00:00 and Custom Start Date Time as 06:55:00. And try changing my timezone as US/ Hawaii and checked same fields. It showing as start time: 03:00:00 (5hrs difference) and end time: 18:00:00 (5hrs difference) and Custom Start Date Time as 00:55:00 (6hrs difference). Its working as same in script as well.
Thanks in advance!
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03-30-2026 03:15 AM
Hi @dgovindhara,
if there're Start Time and End time fields, why do you need custom ones then??
could you possibly explain what's the purpose of them?
Answers generated by GlideFather. Check for accuracy.
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03-30-2026 03:33 AM
share some screenshots.
Across all the 3 fields the difference should be same since you are switching the timezone and system will adjust it as per your timezone selected
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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a month ago
@Ankur Bawiskar @GlideFather It seems issue only with Hawaii timezone. It working fine for all other timezone.
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a month ago
screenshots please
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
