Logging onto Target Instance after Cloning

[Renee-17]

If we clone Prod to Dev instance, will we then have to log onto the Dev instance with our userids and passwords that were used to logon to the Prod instance?

[Robbie · Accepted solution]

Hi @Renee-17,

Take a look at the following article from ServiceNow where they play through 6 different examples when configuring the Exclude and Preserve settings.

For the user (sys_user) table, as well as the below user related tables, I would configure the settings as follows:

- Table Exclusion: Yes (For each table)

- Data Preserver: Yes, plus Conditions field is empty. (For each table)

Additional user related tables to consider:

- sys_user
- sys_user_role
- sys_user_has_role
- sys_user_group
- sys_user_grmember
- sys_group_has_role
- sys_user_role_contains

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717012

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie

[Renee-17]

Is this correct for specifying the sys_user table in the Clone Data Preserver form.  I'm in Toykyo version in case that makes a difference in terms of options for this form.  I'm assuming I don't need to check the Theme checkbox.

[Robbie]

Hi @Renee-17,

The settings look correct.

FYI - The theme is associated to the general look and feel (colour scheme) of the platform. It has no effect on the data preserving or table excluding.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie