Make a field dependent on another one
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08-14-2024 03:26 AM
I have 2 fields in a form, one pulls the Account name from the Case Table and the other pulls the Assignment Group from the Task Table.
I want to be able to set the following up so that when I select Customer A in the Account drop-down, only Assignment Groups 1-5 can be chosen instead of all 10 that we have
I know you can do dependent fields for drop-downs but it doesn't seem to like it across different tables.
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08-14-2024 04:02 AM
Hi,
I believe that the group table 'sys_user_group' includes an out-of-the-box field named 'Type' that will assist in accomplishing this. Please verify that the configuration is correct.
Suresh.
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08-14-2024 04:02 AM
Can you elaborate? Accounts that are used on the Case forms are references to the customer_account table which is a child of the core_company table and Assignment groups on the Task table (so also on case) are references to the sys_user_group table.
What are you pulling from where and what is the result you are looking for? What is your form used for?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark