Operational Status keeps changing constantly

[Yolanda Herrera]

Hello Community,

Currently, we noticed that the operational status of servers keeps changing constantly by Midserver User

, even after they have been previously discovered, I came across this article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1217508

but it doesn't make sense to me because in my case, it changes in the following manner every time that cloud discovery is executed:

1.- Operational - Retired
2.- Retired - Non-Operational
3.- Non-Operational - Operational

I've already checked the business rules, the pattern for Windows servers, the OSs - Pre Sensor, and the reconciliation rules, but it seems are not being affected by this, has anyone faced this issue before? 

Thank you!

[Rahul Priyadars]

I see -  it changes in the following manner every time that cloud discovery is executed. 

What is the behavior when you do a quick horizontal Discovery for one of the Windows Server?

Regards

RP 

[Yolanda Herrera]

Hello @Rahul Priyadars ,

During horizontal discovery the opration status is not being affected, I'm not pretty sure if that is an expected behaviour for cloud discovery, do you know what else I should check?

Thanks!

[Rahul Priyadars]

Is is happening for all Servers or Just few Servers ?

So Cloud Discovery Schedule is also trigerring Horizontal discovery for all servres?

Regards

RP

[Yolanda Herrera]

It's happening for some servers, yes it's triggering horizontal discovery.