make short description as 'my local issue'

[Purushotham9963]

Hi 

i want make  request , request item  s  short description as 'my local issue' in catalog item 

once i raise request from service portal , Request and RITM was creating  so , i want make both short description as 

'my local issue'

Thanks in advance

[Niklas Peterson]

Hi,

This is not really an ITOM related question but here goes anyway. Use the workflow or flow connected to the catalog item to do the update. If you use workflow then use a run script activity and set the values. In the workflow current is the RITM the workflow is running on so current.short_description = 'my local issue'; will do it. Also the RITM contains a reference to the Request so you can also set current.request.short_description = 'my local issue';

Regards,
Niklas