MID Server DOWN!

[Deepanshu Grov1]

I am trying to configure the mid server, this is showing in DOWN in the ServiceNow dashboard status and when I check the logs, they are following - 

01/31/22 16:40:22 (017) StartupSequencer WARNING *** WARNING *** OCSPCheck HTTP status: 470, error message: Method failed: (/) with code: 470
01/31/22 16:40:22 (017) StartupSequencer WARNING *** WARNING *** OCSP revoke check IOException for *.service-now.com
01/31/22 16:40:22 (017) StartupSequencer WARNING *** WARNING *** Request not sent to uri= https://***.service-now.com/InstanceInfo.do?SOAP : org.apache.commons.httpclient.HttpException: malformed response: unknown object in getInstance: org.bouncycastle.asn1.DLApplicationSpecific
01/31/22 16:40:22 (017) StartupSequencer SEVERE *** ERROR *** SOAP Request: <SOAP-ENV:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:tns="http://www.service-now.com/GetMIDInfo" xmlns:m="http://www.service-now.com" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"><SOAP-ENV:Body><m:execute></m:execute></SOAP-ENV:Body></SOAP-ENV:Envelope>
01/31/22 16:40:22 (017) StartupSequencer SEVERE *** ERROR *** SOAP Response: Status code=0, Response body=null
01/31/22 16:40:22 (017) StartupSequencer SEVERE *** ERROR *** Problem invoking InstanceInfo on https://***dev.service-now.com/: Please check that the InstanceInfo page exists in the sys_public table and active="true".
01/31/22 16:40:22 (017) StartupSequencer SEVERE *** ERROR *** Request not sent to uri= https://***dev.service-now.com/InstanceInfo.do?SOAP : org.apache.commons.httpclient.HttpException: malformed response: unknown object in getInstance: org.bouncycastle.asn1.DLApplicationSpecific
(Network Configuration issue) Please check that the MID server can ping the instance: https://***dev.service-now.com/
You may also need to configure the network that the MID server uses to allow traffic over TCP port 443.
01/31/22 16:40:22 (017) StartupSequencer SEVERE *ROFL** ERROR *** test failure
java.lang.IllegalStateException: Unable to connect to instance.
at com.service_now.mid.services.StartupSequencer.runTests(StartupSequencer.java:661)
at com.service_now.mid.services.StartupSequencer.startupSequencerRunnable(StartupSequencer.java:717)
at java.base/java.lang.Thread.run(Thread.java:834)

I have checked these all steps, seems no issue, even-though the logs are same. 

[-O-]

You have to allow traffic to ocsp.entrust.net in the firewall. Just <instance>.service-now.com and servicenow.com are not enough. Or you can disable it, but SN's recommendation is not to do it. For details see KB0813636 and KB0854165. Though there may be other errors too, as what is in your log does not match what is listed in the KB articles.