we have some data corruption (duplicate server, one is "server" and one is "linux server") and want to delete the CI's and start fresh. Receiving the following message(s): Error MessageDelete of xxxxxx not allowed because of a reference in record I...
Hi, I've just built a new mid server in our AWS cloud and tried to discover cloud. When I click on Refresh Member Accounts I get this error: The pattern log looks like this: The pattern log text is below. I've verified that the IAM credentials I hav...
I am creating MID Server script files for all of my PowerShell activities because they are supposed to automatically sync between all MID servers. I create the script file in the Dev instance, in an update set, and it is automatically synced to all m...
Hello all. To calculate the ITOM licenses that I have I created a report that catches all the elements that my license cover. Additionally, I checked the ITOM License Report available in the ServiceNow tool. I see that the amount doesn't match. I che...
Hello Experts , Apart from servers, In CMDB table what all we consider as a node ??? and what is exact definition of a node ?? Thanks in advance
Hi Everyone, I would like to know how the subscription for IT Service Management Professional - Unrestricted User v2 calculated. And is it possible to run it on demand? The Last calculated was on a while ago and I have done some clean-up of inactiv...
Hi Experts, Latest discovered CI's status is not getting change from absent to installed. How to debug this issue ?
Dear Community, as I haven't found the clear answer to the question, decided to raise it again here. After I complete the WMI Discovery for Windows Servers, I've got server CIs created together with multiple related CIs. All the CIs are populated wit...
When an user copy paste the instance link to another tab or another windows in a browser, the user should see page not available message and the session should be logged out like the way bank websites does (Usually when someone logs into their person...
Hi All, I am looking for a help in setting up vCenter discovery. I am successfully able to discover all resources for vCenter running on windows machines however discovery is not working for vCenters running on appliance (Linux OS) version -vCenter a...
Hi, When am trying to validate the azure service account am getting the error - Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Azure Subscription identification, error: Match step predicate is ...
As a rule we disallow list editing of records.. we would like to enable list editing only of the assigned to field.if you are in the group it is assigned to.. i have set an acl that disallows list edit of all records on the table <incident in this ...
Hi Guys, I am facing weird situation for JEA. We have enabled JEA by applying same changes suggested on the KB article given by servicenow. We have configured two mid server properties as well. Enabled JEA_disco endpoint ( tried using JEA_DISCO / jea...
Hello, I am trying to follow the steps in this knowledge article to debug some Kubernetes pattern we are running :https://hi.service-now.com/kb_view.do?sysparm_article=KB0858191 But it appears the entire KB article is run out of the pattern debugger,...
Why are vCenter CIs named vCenter@ipaddress when vCenter is discovered on an appliance? We would rather these CIs be named vCenter@hostname.
