Hello All, 1.How can capture the "last logged in user" UserName or User ID from Discovery for CI. and discovery uses sys_user (user) table to refer and populate match corresponding UserID, and want to capture the discovered login name even it is not ...
I am getting this error on a ton of my CIs following an incident where our midserver went down. Can anyone tell me what exactly this step is and remediation steps I should look into taking? Also if you have any idea why a midserver outage would trigg...
Hello, We are having an issue that many records are getting created in the Core Company table. I have two questions: 1. I am aware why ServiceNow is creating records in the Core Company table. When a manufacturer attribute value for a CI is discovere...
Hi Team, Can we discover Polycom(Network) devices through service now. If yes what types of devices? Regards, Abhishek
Hi All , We are using OOB staleness rule and as per that CI would be marked as stale if it is not updated from last 60 days . but I can see some of the CI which are not updated from less than 30 days are also marked as stale . Any suggestion how I t...
IP switch discovery keep changing the ip address while discoverer i could see in network adapters field ( 3 vlan ip address) and updating those ip address in the cmdb so those all are switch ip ? or what is primary ip for this device
Hi, I am trying to create Rel/Ref between a Linux Server & Running Processes using Discovery Patter. But I am getting below error: "Test failed: Relation and/or reference table cmdb_running_process is not a known CI Type. Check the discovery logs fo...
"Aborting MID Server upgrade due to pre-upgrade check failure: Signature verification failed: Manifest not found" Has anyone ever seen this in the "MID Server Issues" related list on a MID server record? Edit: The error message is only appearing on...
Hi All, We are running discovery for WIN n LIN servers. We are getting an error "Identification sections in pattern failed: section: identification_for_docker, error: Match step predicate is not matched." Have any of you encountered this error and ha...
Hi,I would like to set some variables in CI comment field in multiple lines during discovery.I know there is "Set Parameter Value" operation in the pattern designer.Can I set variables in multiline text like below?<Comment field> Variable A: xxxxxx V...
Hi,I have some Firewalls in our environment. I tried to discover them. These devices are discovered as IP Router. Is there any way to discover them as Firewall ?
Hi, Is "Windows 2003 Server" Discovery still supported on New York? I'm getting the error "Active, couldn't classify: No WMI connection, now finished" even when I can RDP into the box, credentials are fine, and if I open a Discovery Debug session I ...
I would like to install the MID Servers using the configuration tools such as Ansible. I would like to know is there any way by which MID server can be installed silently post the Config.xml update. Thanks, Rahul Yamgar
Hi all, Right now, we are in the process of rolling out the Help the Helpdesk (HTHD) functionality. However, I found a notification in the community (as attached), stating the HTHD will no longer be supported from Orlando release onwards. Key reason...
We have a bunch of Nasuni devices that we are unable to discover. Theses are locked down so it's unlikely we'll be able to add an ID to scan them. Has anyone found a way to discover these? I'm trying to avoid manually adding devices into my CMDB.
