Hi Friends, Greetings for the day, hope you all are doing well. I am installing MID server on my system for my personal instance. When I click on installer and fill the URL and credentials then testing connection shows successful. In next step i prov...
Hi All I have created an alert correlation rule for one of the event to avoid multiple alerts and INC creation for an outage scenario for a time difference of 10 min. Basically my requirement here is within 10 min all the events should be correlate...
Hi Team, I am facing an issue with the Discovery Process. For the IBM WebSphere class, duplicates are getting created after the Discovery. I have an Identification rule with the attributes Name, Class, and Node. There are few records which were creat...
We're in the need of a document about the measures taken by Service-Now to protect and secure passwords (especially Discovery Credentials). We know the encryption key itself is encrypted with a key that is stored in the program, not in the database. ...
So I have been working on an integration and was curious if anyone has successfully created a multipart/form-data outbound REST request with binary image data in Servicenow? With or without use of mid server. I know the request works because it works...
We've been using Discovery in our environment for a while now, and get a good amount of data back, though it could use some additional tweaking. One thing that I've noticed, and I believe that Discovery aids in the creation, is that we have a massive...
Hi everyone,One of our clients is having a large number of Discovery failures when running Discovery against workstations. They are all WMI issues ("The RPC server is unavailable") and we can't figure out what the issue really is.Here is what we tr...
Hi All, I need your urgent help on below issues. Out of Box , Serial Number is getting discovered via SNMP query for most of Network devices. However Serial Number is not getting discovered for Cisco WAP devices. I tried to do the same via MIB file ...
Hello Experts, When i have made a report on CI relationship Table for the Linux and Windows servers to identify the "Oracle Database Server" I have seen there are multiple duplicate entries of Single server (Almost 790) in CI relationship associat...
Hi All, I'm starting with Discovery, and i'm trying to discover switches and routers with snmpv3 credentials, i have enabled mid.snmp.use_snmp_v3, i have created the credentials and are valid, i have increase the request timeout and session timeout w...
Hi, While discovering few windows servers, they are failing with following errors: launchWMI : Access is denied. (Exception from HRESULT: 0x80070005(E_ACCESSDENIED))At D:\SIAM City Thailand DC MID ServerAgent\scripts\PowerShell\WinRMAPI\ExecuteRem...
For network components discovery we need to increase the JVM from default 1024 to 2048 or 4096 MB in \agent\conf\wrapper-override.conf file . We change it and then save it. Restarts the mid server and then it shows the new JVM which we set (we are fo...
Hi All, I'm pretty new to the Service Mapping can anyone suggest me some information regarding my questions below..? Do Service Mapping uses same credentials as Discovery..? And do we need request any other new ports to open for the service Mapping o...
Hi All there is an OOB role sm_user for service mapping . This role inherits itil role . Now as we are looking to replace itil with BS ( Business stakeholdder ) , we want to understand the impact if a. revoke sm_user role and give BS . Will users ...
Hi We are trying to discover the storage server. for most of the ip's we are getting the below error log Adding target to blacklist. No valid credential found for types [SSH Password,SSH Private Key] Target is blacklisted. No valid credential found...
