ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Abandoned due to too many errors

  Hi,   I am getting the below error for "Windows OS-Servers" pattern:   I checked the payload and found results in which name attributes are repeating for class "cmdb_ci_hyper_v_cluster" repeating, below the screenshot : But same Pattern works for...

find_real_file.png find_real_file.png

Resolved! Can I set some variables in multiple line text field?

Hi,I would like to set some variables in CI comment field in multiple lines during discovery.I know there is "Set Parameter Value" operation in the pattern designer.Can I set variables in multiline text like below?<Comment field> Variable A: xxxxxx V...

find_real_file.png
Kohei4 by Giga Expert
  • 1804 Views
  • 5 replies
  • 1 helpfuls

Discovery of Firewall

Hi,I have some Firewalls in our environment. I tried to discover them. These devices are discovered as IP Router. Is there any way to discover them as Firewall ?

nikhilagr20 by Giga Contributor
  • 5418 Views
  • 6 replies
  • 1 helpfuls

Resolved! Is Windows 2003 Server discovery still supported on New York?

Hi,  Is "Windows 2003 Server" Discovery still supported on New York? I'm getting the error "Active, couldn't classify: No WMI connection, now finished" even when I can RDP into the box, credentials are fine, and if I open a Discovery Debug session I ...

jcanjura by Mega Expert
  • 1812 Views
  • 3 replies
  • 3 helpfuls

Resolved! Can i install MID Server Silently?

I would like to install the MID Servers using the configuration tools such as Ansible. I would like to know is there any way by which MID server can be installed silently post the Config.xml update.   Thanks, Rahul Yamgar    

Resolved! Plug-in Help the Helpdesk depreciated on Orlando release

Hi all, Right now, we are in the process of rolling out the Help the Helpdesk (HTHD) functionality. However, I found a notification in the community (as attached), stating the HTHD will no longer be supported from Orlando release onwards. Key reason...

Discovery of Nasuni devices

We have a bunch of Nasuni devices that we are unable to discover. Theses are locked down so it's unlikely we'll be able to add an ID to scan them. Has anyone found a way to discover these? I'm trying to avoid manually adding devices into my CMDB.

jrmckins by Kilo Expert
  • 1562 Views
  • 7 replies
  • 2 helpfuls

HTTP classy Probe - Why do we need it ?

Th eHTTP classy probe seems to be causing issues as i dont have a basic auth ID for it. I am confused why we would need to use this HTTP probe or what it is for . I woudl like to turn it off form discovery all together . Any helpo at this opint will ...

scottnichol by Mega Contributor
  • 1250 Views
  • 4 replies
  • 0 helpfuls

Resolved! SLA - Transferring Incident to another group - OLA needed

I need to setup OLA's using SLA's.    The SLA for P2 Resolution is 4 hours.  The OLA "transfer from one group to another" Resolution time is 2 hours between any group.  Example:  1. Ticket opened by Service Desk. They transfer to Operations. 2. Opera...

Storage Arrays Discovery

We are discovering SAN Storage Arrays via SMI-S and they are being updating Assets in Storage Servers Table.  And our storage is confused with name of the class being "Storage Servers" and would like to have the storage arrays discovered in to custom...

Sri104 by Tera Contributor
  • 1423 Views
  • 3 replies
  • 0 helpfuls

Cant edit report on Dashboard?

How do i edit this dashboard report? I see no pen to modify report? Is this a report?   Also, how do i show incidents on this dashboard ....indcents assigned to group X i am a member of. I am member of group X....So i want to show tickets with group ...

find_real_file.png

Event rule"Set a threshold" parameter

Hi all Can someone pls guide me with this "threshold" feature in event rule.  Scenario: If description contains EVENT ID 100 How to  configure alert creation,  If for a particular interval EVENT ID 100 is not generated from SCOM , then only alert sho...

find_real_file.png
Annie11 by Mega Expert
  • 2316 Views
  • 4 replies
  • 1 helpfuls