MID server downgrade
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06-06-2024 11:29 PM
Can a MID server downgrade as a result of a clone?
Has anyone experienced an unexpected downgrade?
Could you please let me know if there are any issues or obstacles that have occurred due to the unexpected downgrade?
Thanks
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06-07-2024 12:55 AM
Hi @Reina Fujita ,
Clone could be a reason as when a production instance is cloned over a sub-production instance, the production instance's MID Servers are not duplicated or copied, and the sub-production instance will not end up with the same MID Servers as production.
After a clone, existing sub-prod MID Servers will suddenly find themselves communicating with a 'different' instance compared to the previous incarnation of that instance. It will still try to connect, and will then try to upgrade/downgrade to match the version the instance is now.
Hence, In a Downgrade situation, especially between major versions, you are going to need to be prepared to manually re-install the MID Server.
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06-07-2024 01:06 AM
Hello @Community Alums
Thank you for your answer.
It was helpful because I was worried about what kind of trigger would cause downgrade.
Thanks,
Reina
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06-07-2024 01:45 AM
Hi @Reina Fujita ,
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06-07-2024 01:00 AM
Hi @Reina Fujita,
Please refer this Knowledge article below:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535040
Please accept my solution if it works for you and thumps up.
Thanks
Jitendra