Mid server Restart Issue

[narendrand]

Hello Everyone,

While restarting the Mid server , I am receiving below error message,

"error 1069 the service did not start due to a logon failure"

I have checked the ServiceNow mid server User credentials and the Service account logon credentials. Both are active and have appropriate rights.

Then I have tried to open the installer file to perform the test connection from the Installer UI. While trying to open the Installer UI, I have received the below error message,

"error of type java.lang.illegalStateException occured Error starting the installer"

Kindly share your knowledge, if anyone came across this issue.

Thanks in Advance!

Regards,

Narendran

[HugoFirst]

Hello Kiran,

I'm not the final authority on this,   but I believe the midserver updates the java.   Here's the 2 main clues why I think this.

1. We've been running Discovey on Windows midservers for several years and have NEVER had to upgrade JAVA.

2. In the midserver's agent folder, there is a folder named jre.   It appears that the JAVA runtime engine resides in that folder.   And anything under the agent folder is maintained by the midserver.

All that said,   I am perfectly willing to hear from others who are more knowledgeable than me on the subject.   I'm always happy to be proven wrong, so that I may adjust my thinking to be closer to the truth.

[bernyalvarado]

Hi narendrand, do you believe you can go to Mid server Restart Issue and mark the responses as helpful and/or correct so that we can close this thread?

Thanks in advance!