Hello everyone,I'm facing an issue with Discovery patterns in a client environment.The client uses the "Linux Server" Discovery Pattern, which includes a nested pattern called "Linux - Storage". The client does not want disks to be discovered, create...
Hi, We need to integrate Azure with Service Now using Event Management so I have created a push connector and testing is done we are able to receive the test events. Customer has confirmed first need to start monitoring their SQL servers so please he...
Hello, We have discovered the Rubrik Server using SNMP and post discovery, the serail number is not captured or appears blank. I want to know whether the Rubrik supports the discovery of serial number with a specific SNMP OID. Any suggestions would b...
Hello Everyone, We have a requirement to integrate logic monitor with ServiceNow, which will be a bi-directional integration.Kindly, help me with the set-up and process, best practices (if possible) to be followed while implementing.
My client has installed ACC (Agent Client Collector) on infra devices and also using ACC-M for monitoring them. Now they want to integrate below command output for all CPU and Memory related alerts. This will help them to identify why this alert is g...
My client has installed ACC (Agent Client Collector) on infra devices and also using ACC-M for monitoring them. Now they want to remove the buffer/cache while calculating Memory usage threshold and generate the alerts based on this (on all Linux serv...
Hi All,We are using name and environment as one of the identifier entry for server class. I am in the process of using the name and environment values for CI binding. The problem what I am facing is, if environment contains the value of 'Preprod' the...
Hi CommunityWhen reviewing skipped records and wanting to process as revert to base system, could you simply choose the resolution as "reviewed and reverted" or do you need to conduct the process via the UI Action in order for servicenow to revert ba...
Hi All, I am working to implement top-down pattern based Service Mapping by taking one Application service as an example to see how Service Mapping is getting created. I have provided the required entry points and tried to run the service mapping di...
Hello,What is the best practice to handle the asset RMA process? Let's say the network device or server gets replaced by a support provider, and it has a new serial number. Option 1: Can you update the existing asset with a new serial number and docu...
When we have incidents that happen at one of our data centers, the big question our organization needs to know is what applications are impacted by the outage. We have quite a bit of our service mapping done and discovery is auto populating the loca...
Hello friends, I'm struggling with a challenge here, we have ServiceNow Discovery and SolarWinds importing server information into the CMDB.I deactivated the IP Address from Identification Rule as it doesn't make any sense to use it, an IP may be ass...
I am working on the Maintenace rules logic to apply MM if a user raises a Change with affected CI's . I have tried the selected the CIs Affected[task_ci] table but I am not able to see all the below fileds to choose the filter condition .. I can only...
I have 2 rogue details tabs I can't close in the Service Operations Workspace. I deleted these 2 test incidents while they were on-hold, but now I can't close the tabs via close all tabs option or clicking on them. lose all tabs
I'm looking for the API documentation for SNC.ImpactManager(), particularly the implementation of getCisInActiveChangeWindow() How does this calculate the CIs to return?