test post

best way to use the nslookup command on Windows to retrieve IP addresses for a list of hostnames.

Hi Friends, As part of Discovery implementation and support work, we often need to verify the correctness of device hostnames or IP addresses. To reduce dependency on the Network and Servers teams, I created a PowerShell script for validation.Note:co...

Firewall Fortigate 101F not discovered

Hello I am experiencing issue to discover the firewall device Fortigate 101F. The Oid Was not existing in the SNMP OID table.I have create it 1.3.6.1.4.1.12356.101.1.1001, but still I get issue SNMP - Classify: 0 OIDs. Credentials are fine. Traffic i...

AWS Graph Connector test connection error 400

Aws Default Connection step in the guided setup for AWS Service Graph Connector configuration is giving: "Error: Method failed: (/) with code: 400" when we click Test Connection UI Button. I have added the right details in the organization account an...

CMDB classes for data center

Looking for best practices on storing data center infrastructure in the CMDB. Which classes do you use for these items? Does anyone actually store actual storage information on a daily/monthly basis in order to create expense lines?backupsstoragecolo...

ITOM Offering: Firewall Rule Request

Hello Friends,We have not implemented this yet; however our Security team is requesting some modifications to the OOB Firewall Rule Request to the degree where there is a need for the users to be heavily guided for entering IP information. The team d...

Event Management

HiEvent Management doesn't appear in the application menu.What plugin do I need? Thanks in advance.

Alerts are not getting created for events even if there is matching event rule.

It creates alerts intermittently — sometimes they are generated, and sometimes they are not. Event rule matches.Reviewed this KB article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714092.Updated the "Count Event Process"...

ITOM - Discover IP cameras using port 554 (RTSP)

Hi,I am currently working on discovering Bosch IP cameras using ServiceNow Discovery. The out-of-the-box SNMP classifier probe is not effective due to the devices having generic or invalid system OIDs.My goal is to classify these devices as IP camera...

ITOM Discovers a CI as an IP Switch but lists the Model Category as a Linux Server

Hi ITOM Users, I am hoping you can provide some insight. We have ITOM discovering our Cisco call center environment. Discovery is identifying CIs as IP Switches; however, in the Asset field, it is defined in the alm_hardware table with a Model Catego...

Discovery Fundamentals on Demand

Simulator Task Module 3 I am able to add my Windows MID Server using my private IP address but when it comes time to discover the clabs-windows it is not the right OS it only shows me Windows 2022 and it should be 2019.  Therefore I cannot get past t...

Service Graph Connector - Azure and AWS - need to stop updating the Server table

We have configured service graph connector for Azure and Aws cloud resources. But we dont need the connector to update the server table only the VM instance table as per the requirement. But when checked the import schedules, the same SG-Azure VMs br...

Error on Azure Cloud discovery (but only for some items in the subscription)

I am working on an SN instance in which there is a discovery schedule set to discover "Cloud Resources". The associated Azure-type credential works to discovery 2000+ items in the Azure tenant, but we also see a bunch of errors in Discovery Home. All...

How to map data to an HTML field?

Hello All, We have an OOB integration where we map the raw data to the form fields. I need to map 3-4 URLs to a field of type HTML. The idea is to have a hyperlink for the URLs rather than plain text that needs to be copied. Assume that the raw URLs ...