After upgrading our ServiceNow instance to the Australia release, we are observing an issue with the MID Server.
- MID Server is Up and Validated
- Latest MID version (Australia) is installed
- MID is refreshing normally (Last refreshed: May 27, 2026)
However, under MID Server Issues, the following error is still displayed:
AMB client disconnected after connecting
observations:
- The error was last detected on May 23, 2026
- No additional occurrences observed after that
- Restarted the MID Server, but the issue record is still visible
- Threads and AMB client processes appear to be running normally
- MID is deployed in a customer network environment (behind firewall/proxy)
Actions Taken:
- Restarted MID Server service
- Verified MID Server version compatibility
- Checked MID status and refresh (working fine)
- Reviewed threads → AMB-related threads present
- Verified that issue is not continuously increasing
Additional Question:
If this needs to be fixed, what further troubleshooting steps should be performed beyond:
- Checking agent logs
- Validating WebSocket / proxy configuration
- Reviewing SSL/certificate setup
