MID server shows version mismatch

RavishShett
Tera Contributor

an hour ago

Hi all,

 

We installed MID servers recently and it seems there is version mismatch between the MID server version and the instance version. Probably because we used MID server installer files from another ServiceNow instance. I opened these MID server records in the ecc_agent table and clicked on the 'Upgrade MID' related link, but nothing happens after the status briefly showing 'Upgrading'. I tried it a few times. What can we do here?

 

RavishShett_0-1782418700464.png

 

Thanks,

Ravish

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SGienow
Tera Expert

46m ago

A lot of this may depend on your OS, the permissions you setup, and the way you setup an account.

If its windows, then the folder for the mid server needs to have the service account to have Full Control over it as well as have the ability to start and stop the service, and log on as a service.  

Look in the mid server logs for why it won't upgrade.
See below:
https://www.servicenow.com/docs/r/servicenow-platform/mid-server/mid-server-installation.html

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