MID Server Status is UP but 2 unresolved Issue in tab - how to resolve?

[Baskarank]

In Servicenow MID Server user  we have  updated the new password  then restart the server now status is UP but these issue is still showing in the issue tab , how to resolve this issue?

MID Server Issue Tab:

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1.Could not decrypt file discovery whitelist after sync

2.MID Server encryption keys do not match and are no longer valid. To restore proper functionality, invalidate and re-validate the MID Server.

[Mahathi · Accepted solution]

Hi @Baskarank ,

As a first step, check the config.xml file to see if the password is reflecting right and restart the mid after a save there... Also check agent logs to  troubleshoot further.

Please check the below for encryption keys issue.

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0855813

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful.

Regards,
Mahathi