MID Server Status not going to up

[WilfridD]

At the end of Module 2, in the task ‘Validate the MID server’, the server status is stuck on ‘Down’.
I am not authorised to restart the server.
How can I change the server status from Down to Up?

[RaghavSh]

Did you raise a support case? if the issue is with lab instance, case would help you.

[Bhuvan]

@WilfridD 

Follow below steps,

https://learning.servicenow.com/lxp/en/on-demand-training-and-content/mid-server-is-not-installed-on...

You should have received credentials for MID server as part of on-demand or ILT course. If not, raise a support case with Now Learning Help Center

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Shashank_Jain]

@WilfridD ,

Please go through - Servicenow support article :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535180

Note - 

Since you do not have the necessary permissions to restart the MID Server:

• Provide Logs: Share the relevant log entries with your system administrators to assist in troubleshooting.

• Request Assistance: Ask them to investigate the issue and restart the MID Server if necessary.