MID Server Status not going to up

[WilfridD]

At the end of Module 2, in the task ‘Validate the MID server’, the server status is stuck on ‘Down’.
I am not authorised to restart the server.
How can I change the server status from Down to Up?

[Bhuvan]

@WilfridD 

MID Server details would be something like below in course content

If hostname is not reachable via mstsc, go to command prompt and do nslookup

From your laptop, take a remote connection. Go to run -> mstsc and enter IP address details and credentials. Check MID Server is running, if not start the service or configure as per steps provided

If this is not working, terminate lab instance and request new instance and carry out lab tasks

I hope you appreciate the efforts to provide you with detailed information. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@WilfridD 

Did you get a chance to review this ?

I hope you appreciate the efforts to provide you with detailed information. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Shashank_Jain]

@WilfridD ,

Please go through - Servicenow support article :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535180

Note - 

Since you do not have the necessary permissions to restart the MID Server:

• Provide Logs: Share the relevant log entries with your system administrators to assist in troubleshooting.

• Request Assistance: Ask them to investigate the issue and restart the MID Server if necessary.

[SK Chand Basha]

Hi @WilfridD 

Login to the windows virtual machine and try to restart the service. 

[Mannapuram]

@WilfridD Go to Mid-server list in Servicenow and click on 'Restart MID' related link.

This usually does the restart. If not, raise a case.