Missing events from SolarWinds

[Karthick Nagara]

Hi,

Im using Solarwinds connector to get the Events for alert creation.

My stakeholder says that some specific events are not found in ServiceNow . Especially a set of events where NETOBJTYPE starts with UND. Ideally the connector is supposed to pull all events from the source is what I understood.

Im looking for a place in servicenow to check the raw events that we receive from Solarwinds .Something like payload.

Can someone help me in this troubleshooting.

[Raj_Esh]

Hi Karthick,

Ideally, the connector is supposed to pull all events from the source is what I understood.

   It depends on the configuration, in general from SolarWinds we can decide what all alerts are to be sent to ServiceNow.

Check All events if you find those missing events.

Check if any Event rules are configured for the missing events. Also, the Alert management rules. 

Hope it helps.

Thanks,

Raj

[Karthick Nagara]

Hi Raj,

Thanks for the reply. I don't see any of those events that are said to be missing by the SolarWinds team (like those with NetObjType =UNDP). I see other events coming in from SolarWinds though.

Event Rules and Alert Management Rules paly the second part .Meaning ,after the events are imported they will act on them. What Im trying to check in this case is something like a payload where we get to see what is fetched originally before they are written into the Event table.

[Shreya Jain1]

Did you check javascript defined in Solarwinds Connector Definition, validate if you've customized script to not pull events for NetObjType =UNDP.

Regards,

Shreya

[Karthick Nagara]

Thanks for the reply. There are no customizations used. We are using the OOB connector script.