MSFT SQL Instances are reverting to Absent

Priyanka Ghosh
Giga Guru

‎07-31-2023 06:10 AM - edited ‎07-31-2023 06:14 AM

Hi,

Some cmdb_ci_db_mssql_instance records are reverting to "Absent". Some points to be noted are:

 

  1. Pattern - "MSSql DB On Windows" does not have install status been set in it. So by default instances should be "Installed".
  2. In my case, it has changed from Installed to Absent.
  3. I tried manually to change it back to Installed.
  4. Weirdly at 2:30 AM IST , everytime, the Install status changes from Installed to Absent and it shows updated by "System". (PFA the screenshot)
  5. I also tried looking at the system logs at this time frame (2:30 AM IST) to see if anything was logged but couldn't relate. (PFA the screenshot)

Note - There are no deletion strategies set and also discovery is not running for these. All the update activities are being done by the "System"

 

 

Any possible insights on this would be helpful.

 

-Thanks

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doug_schulze
ServiceNow Employee
ServiceNow Employee

‎07-31-2023 03:35 PM

Understanding you arent using discovery but this property (glide.discovery.adm.update.applications) may be something to look at? 

https://docs.servicenow.com/en-US/bundle/utah-it-operations-management/page/product/discovery/refere... 

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Divagar Infant
Tera Contributor

‎07-18-2025 06:45 AM

did you find the answer for it ?

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