Need help in Nutanix Discovery

[Harish Bainsla]

Hi Everyone while doing Nutanix Discovery Getting this in discovery logs

No Nutanix Cluster is found , Pattern name: Nutanix Components, 

I have validate port 9440 is open 

we are using basic auth credential  

[SP22]

Hello @Harish Bainsla,

"No Nutanix Cluster is found" error typically occurs because the Discovery pattern can reach the Prism Central endpoint (since port 9440 is open) but cannot successfully retrieve data from the specific API endpoints it needs to populate the CMDB.

Troubleshooting Steps:

1. Verify Credential Permissions:

• Ensure the account used for Basic Auth has at least Read-Only access to the Prism Central API.
• Crucially, if you are discovering via Prism Central, the same credentials must often be valid on the individual Prism Element instances that the central management points to.

 Validate API Response via Postman:

• From a machine on the same network as your MID Server, try a GET request to: https://<Prism_Central_IP>:9440/PrismGateway/services/rest/v2.0/clusters
• If you get a 401 Unauthorized error, the credential lacks sufficient API permissions.
• If you get a 404 Not Found, you may be targeting the wrong management endpoint or version.

 Check SSL Trust on the MID Server:

• Even if the port is open, the pattern may fail silently or with vague errors if the Nutanix SSL certificate is not trusted by the MID Server's Java keystore.
• Import the Nutanix Prism certificate into the MID Server's /jre/lib/security/cacerts file and restart the MID Server service.

Thanks,
SP

[Harish Bainsla]

Thanks for answer do we required cluster admin role as well

[SD_Akshay]

Hi Harish,

We had also done the Nutanix discovery, for the above issue maybe you can try to login in Nutanix prism with the same credentials which the team have provided it to you and check if it's showing you any certificate error or you are able to login. Also please create separate serverless execution pattern record under schedule and add the Nutanix pattern, there's separate youtube video on this to guide you specially for Nutanix discovery. 

Please stay in touch with Nutanix team and ask them what could be the reason for above error and raise Hi case with ServiceNow and include them in zoom connect.