Need help with UI action script

[Harikrishna4]

Hello Everyone,

I have a requirement to create incident from selected list of alerts from alerts table 

I have created UI action script 

function open_incident() {

    var selsysIDs = g_list.getChecked();

    var selectedAlerts = selsysIDs.split(',');

    for (var i = 0; i < selectedAlerts.length; i++) {

        var alertSysId = selectedAlerts[i];

        // Query the alert record

        var gr = new GlideRecord('em_alert');

        gr.addQuery('sys_id', alertSysId);

        gr.query();

        if (gr.next()) {

            // Create an incident record

            var incident = new GlideRecord('incident');

            incident.initialize();

            incident.u_source = 'alarm';

            incident.short_description = 'Incident created from alert ' + ' ' + gr.number;

            incident.description = gr.description;

           incident.insert();

            gs.info('Incident created successfully from selected alert: ' + alertSysId);

        }

            // Link the alert to the incident

            gr.setValue('incident',incident.sys_id);

            gr.update();

    }

    g_list.refresh();

    gs.info('Created Incident' + incident.number);

}

Incidents are getting created but

When I'm clicking on the action button, I'm getting scope error and unable to tag those incidents with the alerts

Please let me know if I missed anything.

Thanks,

Hari

[Martin Ivanov · Accepted solution]

This is happening because your tables/records are in different applications and the default behavior of the system is to prevent the access to your scoped tables from outside their scope.

What you need to do is to define cross-scope priviledges, as described in the docs.

[Martin Ivanov]

@Harikrishna4 Did my answer help you resolve your issue? Do not forget to mark it as Correct.

[Harikrishna4]

Hi Martin,

Thanks for giving me the clarification.

Regards,

Hari