How to add CI to an existing application map using Flow Designer?

Yuuki Tamori
Tera Contributor

Currently we have a flow Order Management that creates a new CI when an order task is completed and relates that CI to an existing service map in our flow designer.
In the process, we are thinking of creating a script action to update the application service map based on the following two articles.

If I want to add a new CI to the map while leaving the existing application service map in its current state, what kind of script should I create?(See attached file for an image of the addition to the service map)

 

Article 1 (now community):https://www.servicenow.com/community/itom-forum/issue-creating-manual-endpoint-via-flow-designer/m-p...
Article 2 (Product Document - "Application Service - POST /now/cmdb/app_service/create" section):https://docs.servicenow.com/bundle/vancouver-api-reference/page/integrate/inbound-rest/concept/appli...

1 ACCEPTED SOLUTION

newhand
Mega Sage

@Yuuki Tamori 
I think you should have a try with BusinessServiceManager API.

 

Unify service management by converting manually-created services to application services, populating application services, and adding/removing CIs and connections.
Use BusinessServiceManager methods in global server scripts. You must have the Application Service administrator [app_service_admin] role.

 

https://developer.servicenow.com/dev.do#!/reference/api/tokyo/server_legacy/BusinessServiceManagerAP...

 

Please mark my answer as correct and helpful based on Impact.

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2 REPLIES 2

newhand
Mega Sage

@Yuuki Tamori 
I think you should have a try with BusinessServiceManager API.

 

Unify service management by converting manually-created services to application services, populating application services, and adding/removing CIs and connections.
Use BusinessServiceManager methods in global server scripts. You must have the Application Service administrator [app_service_admin] role.

 

https://developer.servicenow.com/dev.do#!/reference/api/tokyo/server_legacy/BusinessServiceManagerAP...

 

Please mark my answer as correct and helpful based on Impact.

Thank you! This will solve the problem for my team!
However, I have not found such an easy way to do this, I am sorry for the hassle I have caused you.