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Need to check a Server

Lucky1
Tera Guru

‎02-26-2026 04:17 AM

Hello all,

 

I was asked to check if we are receiving a data from the mentioned server or not. 

Let's say for example, DXDCPV12345.

 

So, As of my knowledge, I navigated to ECC queue and when I search the server in 'Name", I found it.

But when I check in the table, Agent Client Collector Infos (sn_agent_ci_extended_info) list view, with the Name mentioned the Server they provided, there is a column in that list, "Host Data Collection" and see the value is 'Collection failed'.

 

So, what does that mean?

When I open the record, the mid server is up.

 

Now, please help me if I have missed any checks and how can I say if we are receiving the data or not from the server?

Actually I was asked to investigate.

 

 

 

Regards,

Lucky

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SwamyM
Tera Guru

‎02-26-2026 05:07 AM

Hi @Lucky1 ,

As you said you are able to find Server details in Agent Client Collector Infos, I assume you are unsing Agent based integration. So here MID Server wont play crucial role.

 

  • ACC Agent installed on server → Sends data directly to instance

  • Data stored in:

    • ECC Queue

    • sn_agent_ci_extended_info

    • Agent tables

Check whether Agent is able to communicate with ServiceNow instance or not. 
Check for last "Last check-in time" in  Agent → Agent Client Collectors → Devices. If the date is old, then its communication issue. So do below check.

  • Check Agent Last Check-in

  • Check Agent logs on target machine

  • Check ECC Queue response payload

  • Verify server outbound connectivity to instance

 

Please click the “Accept Solution” or “Helpful” button, if my response helped you resolve the issue.

 

Thanks,

Swamy

 

 

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