Need to understand the Agent Client collector (ACC) and ACC-V

[MDAQUIBK]

Hello All,

We have requirement to discover workstations and the software running on them . We are planning to do it using ACC-F and ACC-V. I have few confusion how does ACC discover the computer. Earlier we had SCCM where we used to do it using different data sources .

Query 1:

I am aware it is agent based discovery .  It uses mid server and agent to be installed on the target host.

As per the documentation we have enable ACC Listener  and install the ACC Agent on windows machines.

For Computer/workstation do we have to installed the ACC agent on it or how does it work ? Do we have to use IP based discovery for workstation ? How does the CI gets created and how does the assets get linked to it ?

Query2:

We have to enable ACC listener and then Mid Web Server will created . Once done we have to install the ACC agent on target host . If I install the ACC agent on the same host where the mid server is installed . Is it fine to do that ?

or suppose we have 100 -1000 workstation then how does the ACC will create or update the computer record ?

Basically I am not able to connect how the discovery will happen using ACC . For Example If I have to do discovery of 100 windows server. Do I have to install the agent on each of the machine or workstations ? or whether it will work as traditional discovery ? 

Please help . I am trying to do POC on the same . 

[Allen Andreas]

Hello,

ACC is meant for end-points where maybe they don't want Discovery going out and accessing these devices to get the information and instead, ACC will push the data to ServiceNow. You can define what data and "when" this "push" to ServiceNow will occur.

Yes, the ACC is installed on each of the end-points this involves.

You can enable ACC on Mid Server itself: https://docs.servicenow.com/csh?topicname=acc-monitoring-setup.html&version=latest 

More information about ACC here: https://docs.servicenow.com/csh?topicname=acc-installation.html&version=latest 

ACC Support and Troubleshooting as well: https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0815247 

[MDAQUIBK]

Hi @Allen Andreas 

Thank you for the update . It is really helpful . As of now we are primally focussing on workstations.

can mass deploy the agent on the target computers ?  Doing it manually will be not easy task ? can we do it from ServiceNow or is there any additional tools for that ?

[Allen Andreas · Accepted solution]

Hi @MDAQUIBK 

I'm glad my reply above was Helpful, if so and you get a moment, please mark it as such.

As for your additional questions, the agents can be mass deployed through your organization's IT team. This wouldn't be something necessarily controlled and done via ServiceNow (without a complex flow and process) and since it's something that needs to be installed on these workstations, your IT team would want to get the basic process down (conduct with 1 and then work with them for repeat) and then they can push out from there to include adding it to the overall "install image" that would be setup for the workstations.

[ssr99]

Hi @Allen Andreas , Can we discover servers through ACC?