New and Testing out Discovery

[kydomingo]

Hello and Good Afternoon.

Hope everyone is well!

Very new in Servicenow and trying to test out Discovery.. I have a PDI and have install a Mid server in our environment. Connectivity from the Mid server to the PDI is/was successful as I can see the MID server instance within the PDI where status is status is "up" and "validated". As such, wanted to test a quick discovery using the IP of the MID server.. however, am stuck as it errors out right away on (Shazzam) launch with the following error: Script error while attempting to launch Shazzam undefined.  Searched but can't get a solution to the issue.  Not sure if I have missed an configuration and/or if this will actually work if/when the MID is an on-prem  server connecting to a PDI (assuming it should work as the PDI can see the MID Server).

Thank you very much in advance.  Any assistance would be greatly appreciated.

Best regards,

ken

[Selva Arun]

Hi,

Did you go through the following articles:
Script error while attempting to launch Shazzam undefined - Support and Troubleshooting (servicenow....

Discovery Error "Script error while attempting to launch Shazzam undefined" - Support and Troublesho...

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

Thank you for your consideration.

Selva

[kydomingo]

Thank you Sir.  

got to debug the shazzam.launch().. it is erroring out in the following line:

var disabledProtocols = DiscoConfigConsoleUtil.getDisabledProtocols();

Is there anything I missed in the configuration..?

thank you.

br

ken

[Muhammad Salar]

Hi, Did you find any solution to this ?

[kydomingo]

Hello.

Yes.... went to Discovery->Configuration Console. you should see the list of CIs, CI information that will be discovered. I missed a few modules as I only saw "Software Filter" and was missing the basic CI such as "Devices" and "Applications"... went to the app store and installed a few more Discover/ITOM related modules.  Hope this helps.

br

ken