New MID Server service won't start

[David Casper]

On a new install I'm configuring in our lab environment I keep seeing the following error in the wrapper log after attempting to start the service.

[Fatal Error] :32:78: The character reference must end with the ';' delimiter.

This is on Windows 2016 using a domain service (non-admin per doc)  account as the service account. Any suggestions are greatly welcome. 🙂

[Logan Poynter]

Hello David,

Check your config.xml in service-now\<mid server name>\agent folder. Sounds like a misconfiguration issue. 

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan

[David Casper]

Not seeing any issues in the config file. Instance URL and creds are all correct.

Domain service account is a local admin. Only thing I can think of is trying to make it a domain admin. If I open a cmd prompt as the service account, change to the agent dir and try to run the start.bat I receive a 'StartService: OpenService FAILED 5:' error.

[Logan Poynter]

Hello David,

Per the install prereqs: "The user cannot be a local system or an administrator level account (local admin, domain admin, etc.)" - of course, you can do whatever in a lab environment you want to. ????

Have you already validated Local GPO that it (the account you're trying to use) can log on as a service? 

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan

[Raj_Esh]

Hi David,

Can you please try the following steps and see if it helps?

1. Open the wrapper-override.conf file in the MID Server installation folder.
2. Change the wrapper.name and wrapper.displayname parameters to the service name that you want to keep.
3. Start the MID Server.

Also, please check the KB0539821

Thanks,

Raj