No result returned from probe.

[Yuji]

I would be very appliciated if someone could help me.

I run dicovery and SNMP is returning sysdscr containing hostname, but hostname is null.

Any idea how I can fix this?

Below is my discovery log.

Short Message: No result returned from probe.
ECC queue input: JavascriptProbe
CI: empty
Source: Interactive Probe Shell

[AJ-TechTrek]

Hi @Yuji ,

Please check for the SNMP OID for that device and see is that added in SNMP OID table or SNMP Classifiers.

Also check for the below Discovery properties.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752582

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

Ajay Kumar

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

[Selva Arun]

Hi Yuji,

The ‘No result returned from probe’ message suggests that the probe didn’t retrieve expected data. Review the MID Server logs for more detailed error messages related to the SNMP probe.

Regarding the sysDescr OID availability:

The sysDescr OID (Object Identifier) provides information about the system description.
Use the snmpwalk command to check if the sysDescr OID is available for the target device.
If it returns a value, the OID is accessible; otherwise, investigate why it’s not returning any data.

Please provide more information to help you further. As stated by Ajay earlier, consider checking the KB article for additional details.

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

Thank you for your consideration.

Selva

[Yuji]

Thanks for your reply, Ajay and selvarun.

I took a look at discovery's payload and found that payload has escaped HTML Tag characters.
Here is a partial excerpt.

<output>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;discoveryResult&gt;&lt;status value="{&amp;#10; &amp;quot;type&amp;quot; : &amp;quot;FAILURE
<parameter name="classifiers" value="&lt;array&gt;&lt;object name=&quot;0&quot;&gt;&lt;string name=&quot;ip&quot;&gt;

Am I missing something?