Not able to activate ITOM plugin in my instance

_Rahul_Kumar_
Tera Contributor

‎11-03-2023 03:05 AM

NOt able to activate plugin on my PDI instance which I have upgraded to Vancouver recently. 

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4 REPLIES 4

Jaspal Singh
Mega Patron
Mega Patron

‎11-03-2023 03:08 AM

Hi Rahul,

Which ITOM plugin in particular you are trying to activate.

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_Rahul_Kumar_
Tera Contributor
In response to Jaspal Singh

‎11-03-2023 03:11 AM

Hi Jaspal,

 

 

Operational Intelligence.

 

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Jaspal Singh
Mega Patron
Mega Patron
In response to _Rahul_Kumar_

‎11-03-2023 03:15 AM

Not sure if you are trying to activate it from portal plugin list. If so, try from developer.service-now.com portal as below.

JaspalSingh_0-1699006497927.png

 

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Prahlad Kumar
Tera Guru

‎11-03-2023 03:48 AM

Hi @_Rahul_Kumar_ ,

 

Can you please help me understand for which purpose you want to install Operational Plugins, there are several plugins available in the store and each one has specific work for it. The organization is using the plugins based on the requirements.

For example: An operational Intelligence plugin is required for event collection and many more.

So please let us know the purpose of the work.

Plugins ID: com.snc.sa.metric 

 

Family plugins 

Performance Analytics - Content Pack - Operational Intelligence

IT Operations Management

Plugin id: com.snc.sa.metric.pa.content

 

PrahladKumar_0-1699008412803.png

Please mark Helpful / Accept Solution so that it helps others with similar questions.

Thanks & Regards

 

Prahlad Kumar
Tera Expert

LinkedIn - https://www.linkedin.com/in/prahlad-kumar-92a877117/

 

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