Not able to activate ITOM plugin in my instance
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11-03-2023 03:05 AM
NOt able to activate plugin on my PDI instance which I have upgraded to Vancouver recently.

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11-03-2023 03:08 AM
Hi Rahul,
Which ITOM plugin in particular you are trying to activate.
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11-03-2023 03:11 AM
Hi Jaspal,
Operational Intelligence.

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11-03-2023 03:15 AM
Not sure if you are trying to activate it from portal plugin list. If so, try from developer.service-now.com portal as below.
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11-03-2023 03:48 AM
Hi @_Rahul_Kumar_ ,
Can you please help me understand for which purpose you want to install Operational Plugins, there are several plugins available in the store and each one has specific work for it. The organization is using the plugins based on the requirements.
For example: An operational Intelligence plugin is required for event collection and many more.
So please let us know the purpose of the work.
Plugins ID: com.snc.sa.metric
Family plugins
Performance Analytics - Content Pack - Operational Intelligence
IT Operations Management
Plugin id: com.snc.sa.metric.pa.content
Please mark Helpful / Accept Solution so that it helps others with similar questions.
Thanks & Regards
Prahlad Kumar
Tera Expert
LinkedIn - https://www.linkedin.com/in/prahlad-kumar-92a877117/