‎07-24-2023 05:54 AM
Not able to resolve the incident related to service mapping.
Even after closing the alert, its incident is not resolved.
‎07-24-2023 06:22 AM
Hi @Jyoti33 ,
Please understand the process from here: https://www.servicenow.com/community/itom-blog/how-to-use-a-service-map/ba-p/2270763
