Notify the group based on Assignment group change in incident.

[NamanChaturvedi]

Hi,

I have a requirement wherein whenever the assignment group is getting changed for any incident , an email notification

must be send to that group about this change.

I am required to achieve this by using events . How should I proceed ?

Also how can be fetch the assignment group from incident form and use it in the notifications "Who will receive" section.

[PA001]

Hello,

Creating business rules based on assignment group changes trigger the event by passing the assignment group in parameters and enable the event parm1 in notification to achieve this requirement.

Thanks,