OpenText uCMDB Integration with ServiceNow CMDB

[jafers008721348]

Hello Experts,

Has anyone done OpenText uCMDB Integration with ServiceNow to populate CMDB recently?

I found the below documentation from MicroFocus site but does not answers some of the queries such as:-

https://docs.microfocus.com/UCMDB/11.0/cp-docs/docs/eng/doc_lib/Content/srvcnow2_push_intro.htm

1. Does it requires MID Server in between uCMDB & ServiceNow to facilitate the communication? If yes, what ports/protocols are needed?

2. MicroFocus documentation list down some of the limitations of this integration as below, but I'm not sure what is the impact of these?

Push integration

Limitation: The integration mapping file only allows mapping concrete CITs and relationships to the CITs and relationships in ServiceNow. That is, a parent CIT cannot be used to map its children CIs.

Limitation: Since this adapter uses the ServiceNow Direct Web Services API, which does not support CI coalescing (reconciliation), if some CIs being pushed from UCMDB are already present in the ServiceNow CMDB, before the integration with UCMDB is installed, and if those CIs are (a) also in UCMDB; and (b) pushed into ServiceNow by the integration, those CIs are duplicated. (This is because UCMDB does not know these CIs are already in the ServiceNow CMDB.) After the adapter is installed, UCMDB keeps track of the CIs it pushes to ServiceNow, to prevent duplication.

Limitation: ServiceNow Web Service Import Sets are currently not supported.

3. I do not see any documentation from ServiceNow side. so bit confused regarding sustainability of this integration and what approach to use from below?

a. ServiceNow Integration Using Enhanced Generic Adapter

b. Push Integration with ServiceNow

Would be great help if someone could share their experience and advise regarding this integration.