Operation Status is 'Retired' even when Most Recent discovery is recent date

[Kajal28]

Hi,

I am trying to troubleshoot an issue, where for a CI's, Operational Status field is 'Retired', even when Most recent discovery is recent date. 

1. Are these fields dependent? If yes, when discovery runs, how it updates the Operational Status field, is there any way.

2. When discovery runs, means Most recent discovery field will be updated, does this means Operational Status should be always be updated to Deployed? Or it is okay if is 'Retired'.

Can anyone, please tell me where should I check for this. 

I am new to CMDB and Discovery. Help is much appreciated.

Thanks in advance.

[Rahul Priyadars]

Either SET CIs as retired Manually as per Your Company Process.

Same Logic you can use and write a Scheduled JOb for making CI as retired. 

KB on similar but opposite scenario.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0755747

Regards

RP

[Jaya5]

Did u got answer for it, if yes please let me know and the same really helps for me as well.

[Kajal28]

Hi @ashutoshmunot  @robertgeen 

It took a while but, found the solution to my issue here.

Even though we have BR in place to update CI, it never executed.

We had to add a system property to make BR update CI's updated by MID server user.

Below solution worked for us.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0717363

Thankyou for your participation, really appreciate it!

Regards,

Kajal