Oracle Cloud Infrastructure (OCI) Discovery

[Dan Matasek]

Hello,

We are long time users of Service-Now Discovery and long time users of Oracle Cloud Infrastructure (OCI).  We have always only used Horizontal IP based discovery for OCI.  However, now we want to get the Cloud Discovery working for OCI.

I am having trouble understanding a) what type of account is needed in OCI to connect to; and b) where in Service-Now to store those credentials and OCID's.  Of course support has just parroted the documentation out to me, but that has really not answered the question.  I am looking for any type of assistance from a real live customer doing the same.

We are on the Tokyo release.

Any help would be very much appreciated.

Dan Matasek

Senior Director - Escalated Support and Operations

Brunswick Corp

[Arno Reintjens]

Hi @Dan Matasek,

The account id / tenancy id / fingerprint etc, you should get from OCI or your Oracle Engineer. 

The credentials can then be created and stored with your credentials. 

The documentation is ok. On the other hand, the cloud discovery for OCI does not always response as expected, and does certainly not replaces horizontal discovery. At a time, I was advised not to use OCI discovery due the lack of maturity (we are on San Diego). 

And indeed, I have same experience when asking for support, you receive documentation or you must raise a case.

Good luck, and I am curious if you manage to get what you want from OCI discovery.

Regards,

Arno

[Dan Matasek]

Still no luck.  Any chance that you would be able to do a screen share with me and my OCI team to help set this up?

[Venky VA]

Please follow this document for setting OCI credentials and discovery schedule.

https://docs.servicenow.com/bundle/sandiego-customer-service-management/page/product/service-mapping...

[subbu76]

I am using the discovery to connect to the oracle cloud and followed all the steps mentioned in the documentation provided.

Running into below issue:

"2023-01-30 01:00:40: Exception occurred while executing operation Cloud REST - add response to context. Custom operation Failed to run script due to the following error: JAVASCRIPT_CODE_FAILURE: Credential resolution failed.Couldn't resolve any credential for supplied credentialId:30698d0c97b429104300b277f053af9b (script_include:CloudApi; line 70). Custom operation Failed to run script due to the following error: JAVASCRIPT_CODE_FAILURE: Credential resolution failed.Couldn't resolve any credential for supplied credentialId:30698d0c97b429104300b277f053af9b (script_include:CloudApi; line 70)"

Please help how do i fix this.

thanks,

Subbu