Performance Analytics - No Data Available

[JennyFlaherty]

Hi All

We have just upgraded our production instance to Eureka, and I am in the process of configuring the Performance Analytics for Incident Management.

I've followed the getting started instructions, and have data in all the 'resolved' (ie average resolution time, number of resolved incidents etc) and 'new' (ie new incidents by priority, number of new incidents etc) graphs.   However, on every graph regarding 'open' (ie number of open incidents, average age of open incidents etc) I'm getting an error message saying no data available, or the graph is just blank.

Anyone have any suggestions?

Thanks

Jenny

[marcguy]

have you executed the scheduled jobs to collect data? look under jobs and you will see the jobs there, you can kick them off by hitting 'execute now' on each one.

[JennyFlaherty]

Hi mguy!

Thanks for the prompt response.   Yes I have executed both the daily and historical collection jobs.   I originally only went back 7 days for the historical collection, but I then discovered the 'open incidents' widget had a date settings period of 3 months.   So I ran the historical job again but this time going back 100 days.   Both the new and resolved graphs have updated accordingly to the new data collection, but the open graphs are still blank.

Regards

Jenny

[Robert Chrystie]

HI Jenny,

Can you please check that the Daily Data Collection Job is set to active?

If you are using the freemium version this will be created for you when you activate the plugin, but will not be active.   When you activate this job you can also define the time that you want the job to execute.

Thanks,

-Robert

[JennyFlaherty]

Hi Robert

Yes it is active.   I manually ran the 'execute now' when I first installed it, then scheduled it to run at 03:00 daily.

Regards

Jenny