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Predictive intelligence error

archie5
Tera Guru

Hi, I am testing the PI model from the backend (classification def), it returning the prediction. But when I test it from flow (I am using classification prediction action), it gives error - 

404: Prediction Failed with error: java.lang.NullPointerException: Cannot invoke "java.lang.Boolean.booleanValue()" because "o" is null. Please contact Support for Additional Assistance

archie5_1-1776717852700.png

see correct predictive from backend.

archie5_0-1776717747589.png

Can someone help?

 

 

4 REPLIES 4

archie5
Tera Guru

I am also getting this message in the backend - - Prediction results below threshold

Tanushree Maiti
Kilo Patron

Check this KB KB0781893 Predictive Intelligence Common issues 

 

From your screen shot , it seems , your testing data having very less threshold value. Test with a sample data which is having good Threshold.

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

@Tanushree Maiti How do I find those records where Threshold is high?  and can i change this threshold value? Also, any idea about this error - 

NullPointerException

Based on which input you are running your prediction. Open that table , manually search that input field in  record level ( checking historical data)  , 

 

Test Solution definition by that keyword in the input field.

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin: