pulling info from email to populate the short description

[scottjus82]

Hi

Using an inbound action I am trying to populate the short description with a line from the inbound email but my attempts have failed (again) I have tried using a script provided previously to be used in a record producer however thats failed. The email body will have the following lines, I want to pull the answers and add them to the short description stating New starter request for.....

First Name

Last Name

Any help would be greatly appreciated.

Regards

[marcguy]

are you able to use this method?

Inbound Email Actions - ServiceNow Wiki

i.e.

firstname: Donald

lastname: Duck

then in your inbound use email.body.firstname to refer to First name and add to short description?

[scottjus82]

Hi

Thanks for the response. I have copied that if statement and changed it to reference the right fields however I am getting a sytnax error stopping me from saving the inbound action. My if statement is below along with the error I am getting

if(email.body.foo != undefined) {

    current.short_description = email.body.First Name ;

current.insert();

JavaScript parse error at line (13) column (52) problem = missing ; before statement

Any thoughts would be appreciated

[paul_mcnamara]

Hi Steve,

Try changing First Name to firstname or first_name or anything without a Space.

current.short_description = email.body.First Name ;  

[ohhgr]

Hi Steve,

It's the space in the "First Name" that is causing this error.

You could rename it to be FirstName, to avoid this error. However, same should reflect in your email as well.

Also, since, it is FirstName that you're going to assign, change the if condition as

if(email.body.FirstName != undefined) {

current.short_description = email.body.FirstName;

}

Hope that helps.

Mandar