Hi GentsI hope for all reading users a great 2026! I post this mine in order to have a quick help on the feature called "On classification script" (https://www.servicenow.com/docs/bundle/zurich-it-operations-management/page/product/discovery/referenc...
Hi,I am looking for some guidance.Requirement:Create a report for Approved and Closed/Completed Requested Items (RITMs/Requests) that also displays catalog variable data.The report needs to include the following fields:Customer NameAccount Number (Ca...
We're looking at creating Alerting rules based on the metrics that are returned from the ACC definition - MS Exchange default checks and policies Does anyone know how to get at the metrics to view what's gathered? They don't seem to be as accessible...
I am currently performing a discovery of configuration items (CIs) in AWS using SGC. The account number appears concatenated as a string in a field of the sys_object_source table, but I am looking for a way for this account number to be automatically...
Hello Everyone,I am trying to use the “Add User to Group” orchestration action. When I run this action, I encounter the following errors:IPaaSActionProbe | Access denied. Script returned status 3 using the local MID Server service account.Timestamp: ...
Hi Folks,Can someone please guide me on the steps to troubleshoot incorrect CI classification during Discovery?Scenarios:While discovering a Windows Server, the CI is getting populated in cmdb_ci_computer instead of cmdb_ci_win_server. While discover...
Hello Experts, Our Horizontal Discovery completed successfully, and we look at the Pattern name: MSSql DB On Windows we are noticing that the LOCALDB is now starting to be discovered. Our SQL Admins are asking us not to discovery these specific Loca...
Has anyone done JDBC connection through x509 certificate ?
Hi,I have an issue with discovery. Discovery completed after finishing Application Dependency Mapping probe( ADM probe) step.both patterns it launched are from Unix classy and the patterns it did not launch are application patterns.following are the ...
We've been working on configuring FlashBlade discovery by following the documentation presented here:https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/service-mapping/concept/pure-storage-discovery.htmlWe've confir...
Hi Community,We are using ServiceNow Event Management where incidents are created from alerts.We have the following requirement related to Major Incidents:• When an incident is accepted as a Major Incident (using major_incident_state on the Incident ...
We are doing Service Mapping in our organization in preparation for CMDB go-live. So far we have done Dynamic CI Groups and some manual mapping. The topic of ML (Machine Learning) based mapping came up and the Architect chose to defer it. Just curiou...
Service Now - vCenter DiscoveryHave you encountered confusion with VMware technical terminology when receiving a requirement to enable vCenter discovery?LET ME BREAK IT FOR YOU Having knowledge of the infrastructure side helps us design and implemen...
Hello Folks, can anyone please guide me on what kind of architectural questions might be asked on the CMDB & Discovery side along with the real time scenario based questions?Thanks
