Business Rules not trigger for multisource data table

Other ways to discover Printers in a large network?

Are there other ways to Discover printers other than SNMP? 

Datadog ServiceNow Integration Issue

Hello Everyone, I am doing datadog servicenow integration and want to synch incidents bidirectionally which is offered by ITOM/ITSM Integration for Datadog. I have followed the steps given in documentation https://docs.datadoghq.com/integrations/serv...

ATF Test timeout

Run a test "Basic UI test"   from Automated Test Framework, However getting "The test timed out because the max execution time (600 seconds) was reached while executing step 

Shazam Insights

I would like to know more about Shazam Insights functionality. How can we use that and what is the efficiency?

Task: Create Credentials

I tried to create a credential for Windows Credentials Type as per the task, but authentication is not working. Additionally, I couldn't access the MID Server using the URL. I tried all possible solutions. Let me know if anyone else has faced this is...

Discovery with UAC Enabled

We are attempting to discover Windows Server A from the MID Server.Windows Server A has UAC enabled.For security reasons, we would like to perform the discovery while keeping UAC enabled.If we use a domain user with administrative privileges, would i...

Creating multiple events in ITOM with a single API POST

So I have a Powershell function that creates events in ITOM based on a JSON of one or more events.  It works, it's straight forward, it loops a foreach for each entry in the JSON to call https://$myenv.service-now.com/api/now/table/em_eventand create...

Two Incident for One Group alert

1.When are two incidents created for a group (primary) alert?In one case, for a group alert, there were two alert executions and two incidents were created. The alert was reopened 10 times. One of the incidents is correctly attached to the primary al...

how to add service dashboard(Service Operations workspace) in custom dashboard

Hi All, Customer wants to create custom dashboards, and they want to add service dashboard UI as a widget.Please give me some advice.

unable to convert the SSH private key in ServiceNow into Putty supported ppk

Hello All, We are using key based authentication for Linux servers discovery. The same key is working for multiple servers, but for few servers it fails to discover.(key was added by someone before me, and I believe it must be Opsnssh format) Now, I ...

MSSql DB On Windows Pattern execute sqlcmd

Getting connection error trying to execute the following sqlcmd:Have created NT account credentials and able to discover the host server, but step to parse command output for below sqlcmd command getting connection error."sqlcmd -h-1 -s, -E -S tcp:" ...

How discover oracle CDB and plugable data base?

We are able to discover the host machine. Have created a credentials for cmdb_ci_db_ora_instance. Database team confirmed that the user have access to both.  This one is using Oracle DB on Unix pattern.  Identification 54.6. keep listener info is fai...