Hi Team,We are working on License part for ServiceNow.Wanted to know the role usage. how we can find whether a user is utilizing a role assigned to them.Example: If user as itil role and once in 60days he is logging to portal and platform to just vie...
Hi, I have created several event rules to bind to CIs depending on the required filters. What I am seeing however is an extra field being used in the CI bind that is not configured in the event rule used, nor in any event binding scripts. The extra f...
Hi, I have a question, why horizontal Discovery on Windows Servers is filling:cpu_name: Intel(R) Xeon(R) CPU E5-2680 v4 @ 2.40GHzcpu_type: GenuineIntel but ESX probe VMWare - vCenter ESX Hosts is OOTB filling : cpu_name: (empty)cpu_type: Intel(R) Xeo...
We have created entry point Application services and running discovery from view map. The discovery is failing with following though we have right windows credentials created in service now the command mentioned below error block is working fine:Erro...
Here's my Alert:I've got a really simple rule:The Rule even shows that there is one matching Alert.But it doesn't trigger my subflowWhich is also very simple, it just closes the alert and writes into a log table.It works just fine if I test the subfl...
When we trigger a TMF 620 API calls to create a product specification, it is not feasible to establish two or more service specification relationships through a single TMF 620 API call. This limitation prevents the creation of product specifications ...
I've a use case that requires me to setup multiple metrics rules on one server. I'll have to monitor the /home directory with one set of thresholds, but I also have to monitor the /opt directory with a separate set of thresholds.I'm unable as of yet ...
Hi Everyone, We are not able to discover the logical nas servers in dell unity boxes and we are observing below warnings. We are in Yokahama version CIM_RegisteredProfile.* - CIM_RegisteredProfile - No response received. Kindly let me know if anyone ...
Hi Team ,We are encountering an issue following the Yokohama release. All of our Discovery Schedules are getting cancelled automatically.Although we are able to discover the Configuration Items (CIs) successfully, the associated Discovery Schedules a...
I've noticed the OOB "Alert Playbook" shows in progress perpetually even on Closed Alerts or Alerts where the related Remediation Flows have executed to completion.Is this expected behavior? Is there anything documented in relation to this?
Hi Team, If i tag a "Mapped Application services" and run "Refresh Impacted Services" in the change module, I see related application services are updated and not servers and DB's. However if i tag a "Server" or "Database" which is mapped to a "Appli...
While working on a ServiceNow Discovery for a Linux server hosted on AWS, I faced an issue where the serial number was not being captured, even though all discovery steps appeared to be successful.Configured a sudo user (servicenow) on the Linux serv...
Running ServiceNow MID Server in Docker Containerizing the ServiceNow MID Server using Docker. Whether you’re a ServiceNow admin, a platform engineer, or simply curious about how Docker can simplify infrastructure, this one’s for you!What’s a MID Ser...
Hi Team, I have two classes—[Cisco Firewalls and Intrusion Detection Systems]—that share the same OID. How can I use two classifiers for one OID?I'm looking for guidance on setting up the classifiers. Regards,Vini.
We have followed the steps mentioned in the article below to set up gMSA: https://www.servicenow.com/community/itom-articles/discovery-how-to-use-a-group-managed-service-account-gmsa-as-the/ta-p/2318945 But when we enter the credentials and test it, ...
