I am facing an issue with a QA MID Server that is not coming up properly.
Observations:
The QA MID Server is not starting/connecting successfully.
I noticed that the snc-automation.jar file is missing from the active lib directory.
The server contains both lib and lib_old folders, and the JAR file exists in lib_old but not in lib.
I also found multiple folders such as bin, bin_old, lib, and lib_old.
We were advised to verify the JDK installation and version.
Additionally, the DEV and QA MID Servers have the same hostname and IP address configured in their respective instances. Dev mid server is working fine; QA mid server is not working fine.
Dev JDK version:
OpenJDK 21.0.7
QA JDK version:
OpenJDK 17.0.12
Questions:
- Is the missing snc-automation.jar file a known issue, and what is the recommended way to restore it?
- Are there any recommended troubleshooting steps to validate the MID Server installation and startup process?
- Is there any ServiceNow documentation or KB article related to this scenario?
