"Alive, not active, not classified" Devices Appear In Discovery Results Whether "Include Alive" Checked Or Not

[Tom Rausch]

When I run a Discovery Schedule, "Alive, not active, not classified" Devices appear in the Discovery Results whether "Include Alive" is checked or not. How can I remove the "Alive, not active, not classified" Devices from the Discovery results?

Background

I setup a Discovery Schedule. I check "Include Alive".

I then run the Schedule.

In the Shazzam results, five IP addresses are found to be "active=false" and "alive=true". Only one of the five is shown in the screenshot below, but all five are listed in the Shazzam log.

• 10.2.133.2
• 10.2.133.106
• 10.2.133.109
• 10.2.133.110
• 10.2.133.112

As expected, these five IP addresses appear in the Discovery results as Devices "Alive, not active, not classified"

I return to the same Discovery Schedule. I uncheck "Include Alive", then Save the changes.

I then run the same Schedule with "Include alive" not checked. The same five IP addresses appear in the Discovery results as Devices "Alive, not active, not classified". This is not expected. Should the Discovery results omit all Devices that are "Alive not active not classified"?

[Vivektietsood]

yeah I would consider checking ServiceNow known error database. 

Please mark helpful or accept solution so that it helps others with a similar question.

[Vivektietsood]

I checked in the support docs and there is nothing like this in the known error DB or solutions

https://support.servicenow.com/hisp?id=hisp_search&q=include%20alive&spa=1&filters=ke%7Ckb

[doug_schulze]

I see that same behavior Tom, perhaps open a case with support and see what they can come up with. NOT including alive should leave them out of the discovery status record.

[Tom Rausch]

I created ServiceNow HI Portal Case CS5288030 'The Checkbox "Include Alive" In Discovery Schedules Does Not Work' for this issue.

[Tom Rausch · Accepted solution]

ServiceNow Development says the "Include Alive" checkbox is no longer supported.

This is from CS5288030 'The Checkbox "Include Alive" In Discovery Schedules Does Not Work'.

The "Include Alive" checkbox is no longer supported. 
It was removed in London release as part of 'PRB1250860' but documentation was not updated. Dev team will work on the documentation. 

Also refer to PRB1250860 'Remove include alive from discovery schedule form and add completed activity "alive, not classified"'.