Hi all, I am looking for a best practice/advice how to introduce Discovery in an existing CMDB. Now we are manually recording all our CI's, using OOTB tables, but also user defined that were not yet available in earlier releases. Especially intereste...
Hi, i am facing issue when discovering Oracle DB on Unix pattern issue as below Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Lightweight identification for Oracle DB, error: Match step predic...
Is there a way to exclude 20+ IP's from being scanned during Discovery other than adding in the "discovery_range_item_exclude" table. We have many discovery schedules and its a tedious process to enter all the 20 IP's in the exclusion list every ti...
Hi Team! I have a question regarding AWS discovery. We have configured AWS Service Account in the ServiceNow Platform and are able to perform the Discovery of "Cloud Resources" . But the "CI resources" Discovery is failing. I can Public IP Address ar...
When a vCenter CI, such as a virtual machine, is removed, the ServiceNow instance marks it as "stale" in the CMDB, using either of these procedures: When Discovery runs, it creates an audit record in the Components installed with CMDB Health table fo...
Hi All, My organization has a set of Users mapped to a set of roles in Azure AD.Our use case is that we are building a Service Portal Application in which the menu items in the portal will be available to a logged-in user based on his/her roles in Az...
Hi When an alert is closed or reopened we will get a work note in the associated incident, like this:"The related alert Alert4069506 state is now Reopen" "The related alert Alert4069506 state is now Closed" This can cause a huge number of work notes ...
Quick discovery question. When SNOW discovery looks for routers and switches, doesn't it create associated router interfaces and switchports based on the use/configuration of that port. So you could end up with a router or switch having both router i...
Hi All, Wanted to understand if we are not subscribing for the ITOM Discovery License , do we not have access to CMDB tables with ITSM pro alone.? want to know the if we can work maintaining the CMDB table without Discovery.
Hi, I'm trying to implement the SCCM with the help of Service Graph. The following actions taken and I can connect the SCCM database. 1. Installed the SG- Graph plugin 2. Enabled the set up and tested the connection. It's success. 3. In Data Source, ...
Hello everyone, I have to register on CMDB "CISCO 7940" IP VOIP telephone. I found the OID to create on ServiceNow platform: http://oidref.com/1.3.6.1.4.1.9.9.439.1.1.1 but, when I create a new record below SNMP System OID, what is the table to be u...
Is there an exanple for using PowerShell to create an ITOM event using the API via a Mid Server?
Hi I have a script file where we need to execute this query commands on Mysql database server. And our instance is integrated with jdbc and now may I know how to connect with Database and where can I place this script file so that to get the output. ...
We are currently looking to utilize the OOB connector for SolarWinds alerting in ITOM. However, one of the hurdles that we encounter is the deluge of events coming in from our SolarWinds instances due to the lack of proper event filtering.I checked t...
Hi, Could you please help how can we change the state of event to Ignored instead of processing when Ignore Event rule is applied We generally create an ignore event rule by selecting 'Ignore event that matches this filter' in Event filter but could ...
