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AIX servers Discovery

Hi All, We need to discover AIX servers.Could you please confirm ,do we need any other additional command to run discovery for AIX Server.As there is no command mentioned for AIX servers in below URL. https://docs.servicenow.com/bundle/paris-servicen...

_bhishek by Tera Guru
  • 2249 Views
  • 9 replies
  • 0 helpfuls

Resolved! Unable to discover Aruba ClearPass devices with SNMP credentials

Hi,  I have an issue with discovering Aruba ClearPass devices. We have SNMP credentials in place and test credentials is successful. Port 161 is also open. We are getting the OIDs. But the devices are not getting discovered.Log: Active, couldn't clas...

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devikarelan by Tera Contributor
  • 3839 Views
  • 6 replies
  • 5 helpfuls

Corelation id in CMDB

HiDo anyone know what is the use of correlation id in configuration items ?.If the correlation id not present . what will happen?   

Saib1 by Tera Guru
  • 1435 Views
  • 3 replies
  • 0 helpfuls

Why is host data collection failing

We have deployed agent client collector to a number of servers in our environment and one of these agents is returning a 'host data collection failed' error. Because of these we're unable to run checks though this agent.  What are the possible reason...

End user devices discovery

Hi all,Please let me know how to discover end user devices. I know we can do it using Agent collector but pls let me know the exact prerequisites and what could be the easiest way to install agents on end user machines if client doesn't have SCCM/Nex...

Ankita34 by Giga Contributor
  • 950 Views
  • 1 replies
  • 0 helpfuls

No process detected on host,that is listening on port 1,433.

Hi All, While performing service mapping, I had configured a JIRA Service. But it throws an error. Error - Failed to find process on host, No process detected on host, that is listening on port 1,433. Can I get the solution for this?

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suba by Tera Contributor
  • 1055 Views
  • 1 replies
  • 1 helpfuls

ESXi hosts discovery

Hi Friends,I found vmapp6_https: 9443 ,vmapp_https: 5480 ports required to access VM ware Vcenter in service now documentation.But we have a list of ESXi host to be discovered (attached) which are not accessible , are there any Ports to be opened to ...

Service mapping roles

As per the whitepaper on Service Now its states on the below roles required for service mapping sm_admin, sm-user & sm_app_owner Pls advise if it’s a best practise to assign admin roles to all the app SMEs or app teams to design their own model? OR I...

AR2 by Kilo Explorer
  • 6881 Views
  • 2 replies
  • 0 helpfuls

ATM devices discovery

Hi,Can someone please suggest how to discover ATM devices using ServiceNow discovery?Is there any OOB discovery patterns for ATM devices in Rome version?

uatluri by Tera Contributor
  • 2302 Views
  • 5 replies
  • 8 helpfuls

Resolved! Azure Datacenter CIs Are Being Duplicated

Hi all,  I've an issue with Azure Datacenter CIs being duplicated; I've around 40 DC's, although only 5 are in-use. Most, but not all, have been duplicated multiple times (58 for each so far), however fortunately only one contains the related cloud r...

Mike I2 by Giga Guru
  • 1488 Views
  • 2 replies
  • 1 helpfuls