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Cannot connect, status is SSH_PROTOCOL_FAILURE. Received server DISCONNECT message: DISCONNECT: code: 2, reason: Protocol error, description: Too many authentication failures

Hi experts, Trying to discover a linux server, but facing this warning while discovering. "Cannot connect, status is SSH_PROTOCOL_FAILURE. Received server DISCONNECT message: DISCONNECT: code: 2, reason: Protocol error, description: Too many authenti...

How do I permanently delete a workflow...?

Seems like a silly question, I know, but there is no "Delete" option except for Checked out versions of workflows. I have several inactive workflows which need to be deleted in order to clean up the list.

davekox by Kilo Explorer
  • 6706 Views
  • 12 replies
  • 4 helpfuls

SNMP Traps not appearing as Events

Hi, I've set up a SNMP Listener (snmpV2) and its now started on the default ServiceNow port 1162. The traps are being send to the MID Server but they're not showing up in the Events (em_event) table.  These are custom SNMP Traps, I've set the MIB fil...

Nuno Homem by Tera Contributor
  • 692 Views
  • 1 replies
  • 0 helpfuls

Call multiple functions in client script from script include

I have two fields in a form. My requirement is, I've to get values selected in Business services (cmdb_ci_service) and environment(cmdb_ci_environment)  field as shown below picture. Both the fields belong to different tables.   And show/populate th...

find_real_file.png find_real_file.png
Ashwini53 by Tera Contributor
  • 2971 Views
  • 6 replies
  • 1 helpfuls

Can you use an API to pull data from a CMDB Query builder query?

We would like to extract relationship data from the CMDB using an API. The best way I can think of is to create a query using the CMDB query builder and if possible run the query using an API. I have searched and can find no information on whether th...

wheels by Tera Contributor
  • 4291 Views
  • 4 replies
  • 0 helpfuls

How to improve CMDB de-duplication part one

I may be looking in the wrong places, but it seems like there isn't a lot of information about how to get the most out of the reconciliation tools for the CMDB Health Dashboard. This post is going to be the start of a journey through setting up and c...

Darth Jed by Tera Guru
  • 2902 Views
  • 5 replies
  • 2 helpfuls

Event field mapping - Assignment group field

Hello Team, I have a requirement that, I need to populate assignment group in the alert&incident based on the assignment group which is coming from event source. Payload: Customer Payload={  "account_id": "$ACCOUNT_ID",  "account_name": "$ACCOUNT_NAM...

Resolved! How to tell when mid server pattern sync is completed

After clicking "Pattern Syn to Mid" button on the MID Server form, you get a message saying "Running pattern sync in background". So my question is: how can we tell when pattern sync has completed? At previous versions, you could see a message in low...

jimmillet by Mega Guru
  • 1708 Views
  • 1 replies
  • 2 helpfuls

Resolved! Flow Designer - Powershell step - dealing with credentials

Hi all, I'm currently configuring an Action within a subflow that calls an API to close an event. To do so I'm using the midserver and the powershell step so I can call the API from the midserver. The script for now uses a hardcoded basic Auth in the...

Resolved! Identify the associated CI for a certificate

Hi All, I have a requirement where I need to fetch the owner of the server on which the certificate is present. Please let me know if there is any field or table where i can get the information from. The actual requirement is to send email notificati...

Madhu5 by Tera Contributor
  • 1482 Views
  • 2 replies
  • 0 helpfuls

how records get deleted on svc_ci and svc_model_assoc_ci tables.

In my project there is a BR written when operational status on cmdb_ci (in particular I am looking for  server table record) record changes to retired , the cmdb_rel_ci records for that CI (be parent or child) are deleted. This in turn is deleting th...

Sushma24 by Tera Contributor
  • 671 Views
  • 1 replies
  • 1 helpfuls