ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Unable to find UI component - "now-playbook-experience"

Hi Team, I am working on "Service Now Application Developer core skills" training,  under the training working on Activity 2: Configure Your Playbook Workspace Experience > Actions & Components > Related Items. when i am trying to create new form, in...

image

Resolved! Agent Client Collector in multiple instances

We are just starting to test Agent Client Collector and have a question about how we will test deployments in the future. It appears that the ACC agent can only connect to a single ServiceNow instance.    What is the recommendation for testing after ...

Okta - ServiceNow Integration

Hi , Have to integrate Okta with ServiceNow . After the integration, the expected  results are 1) All users in Okta should be available in SNOW 2)All groups should be available in SNOW 3)when ever user or group is created in Okta, the created data sh...

Alias by Tera Contributor
  • 3287 Views
  • 6 replies
  • 3 helpfuls

snmp polling

Is there a way to leverage SN SNMP Polling to generate Events?  I see polling is available for discovery but seems that only traps can be consumed on the Event side. We have a set of devices that don't send any traps. The only way to monitor is via P...

StephenM by Kilo Guru
  • 1183 Views
  • 4 replies
  • 2 helpfuls

Resolved! What sets a catalog task active flag to false?

I'm having issues where catalog tasks are intermittently not set to active=false upon closure.   I'm assuming there is an out of the box setting that sets this flag, but I'm not sure where that is to even start troubleshooting.Thanks,Scott

scottatah by Giga Expert
  • 2241 Views
  • 5 replies
  • 0 helpfuls

Best way to update the Environment in the CMDB CIs

Hi All,  There is one challenge I am facing and need experts advises here.  we have 2 environments lets say PROD and TEST of cloud and discovering both of them and populating the data into ServiceNow Prod... there i want to segregate the CIs coming f...

Active Directory Service Mapping

My Client has request Active Directory Service Mapping and in Application URL has given value as below mycompant.net How can use these value to create a active directory service map.Can someone point to a documentation on this.

saggi by Tera Contributor
  • 1291 Views
  • 2 replies
  • 1 helpfuls

What role does the service account need for REST API implementation currently I have it set to rest service also does Web service access only need to be checked on the user record? currently the response is "error": { "message": "User Not

What role does the service account need for REST API implementation currently I have it set to rest service also does Web service access only need to be checked on the user record? currently the response is     "error": {         "message": "User Not...

Keison by Tera Contributor
  • 1962 Views
  • 3 replies
  • 0 helpfuls

How do you bind URLS from events to http(s) endpoints created from service maps? There seem to be multiple duplicates of each URL that is also an entry point for the service map. Should we have the IRE setup for this table?

All of our critical web applications are service mapped. The entry points are URLs that are monitored by SCOM. It seems the events can't bind because in most cases there are multiple entries in the "url" field in the httphost names in the cmdb_ci_end...