Our desktop field support teams utilize the OU (Organization Unit) data as part of their daily work. When we Discover PCs, we don't see that the OU data is being collected and stored in the CMDB - is that true? Has anyone modified their Discovery co...
Hi Experts, Can anyone please help me to write a Background/Fix script: Below is the requirement. Kindlty help 1. If the "Most recent discovery" is before 3 days from present date: 2. then we have to remove the service offerings (Relationship type: ...
Hi All, We have a catalog to build new server, There is a task to update the CI once it is created and when closing the task we made IP Address variable as mandatory to fill. Now once the server is created they will fill the IP address and close the ...
Hello Team, I am looking for the link/documetation which will give an idea about what all attributes/data is being discovered via servicenow discovery as OOB. It if quite urgent so it will be great help for the same . Kindly share the link if y...
Hi All, Need you inputs here, I am using a file retrieval method called https in data source, file path(signed url) is retriving from other server , calling via outbound message Calling this signed url in to our data sources in file path after deco...
Hello, I’m looking for a complete Guide/Training material for ITOM suite. Which covers all the details for e.g. basic, best practices, implementation, etc. for Modules like , Discovery, Service Mapping , Event Management , Operational intelligenc...
Hi, we would like to integrate the events from HPe OneView into ServiceNow ITOM Health. In the past their was a connector from HPe to perform this. But it appears that it has been removed https://www.hpe.com/psnow/doc/A00035514ENW?jumpid=in_lit-psnow...
I am researching to implement Event Management for my instance. I found this description in the documentation.Components installed with Event ManagementNote: Be careful with the evt_mgmt_admin role. the evt_mgmt_admin role can be elevated to the admi...
My security team has asked if there has been some changes as they have noticed traffic is now Kerberos rather than NTLM. Please advise
We recently had an issue with our production instance having multiple events stuck in a Ready state. As a way to get ahead of this in case, this issue happens again. I've added a report to the Event Management Overview dashboard in ServiceNow that di...
Difference between Integration Hub ETL vs Import set
Anyone have experience with Canon Printers and Network Discovery? I know that I need to load MIBs/OIDs into SNMP but can't locate a list for Canon. Any thoughts?
Hi all, We have run into an issue where we create duplicate CI's whenever serial number is not discovered, I was wondering if anyone has come up with a solution that if the Serial number is empty, do not create the CI? Issue: Sometimes SNMP query fo...
We have got the below identification engine error in the service map can anyone help me how to resolve the errorProposed solution: Navigate to 'Metadata Rules Editor'. If the failed CI type is included CI (e.g. Tomcat War) look for it in the 'Contain...
I am getting an error:" Error during execution of Windows command: getRegistryValues -hive "HKEY_LOCAL_MACHINE" -key "SOFTWARE\Microsoft\InetStp" -commaSeparatedNames "VersionString". com.snc.automation_common.integration.exceptions.AuthenticationFa...
