"Is virtual" checkbox for Load Balancers

[mihai1107]

Hello! 

I saw this article [1] and I was wondering that the "Is virtual" field is also managed OotB for Load Balancers(example Citrix Netscaler) or it is just an inherited field from the "Server" class and it is not populated during discovery.

Thank you!

[1] https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748509

[Bhuvan]

@mihai1107 

'Is Virtual' field is populated by Business Rule as part of Exploration phase of discovery. Follow below links that explains the process

https://www.servicenow.com/community/itom-forum/how-the-quot-is-virtual-quot-field-gets-populated-us...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748509

If you have additional conditions that would need 'is Virtual' field to be set to True, carefully consider the scenario and create new BR or extend filter conditions.

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Bhuvan · Accepted solution]

@mihai1107 

As mentioned in the article, BR is evaluated for below conditions only. If you need to extend it for load balancers, you need to create a new BR or include additional conditions in the BR to set the field 'virtual' to 'true'

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Bhuvan]

@mihai1107 

Did you get a chance to review this as I believe the information provided should answer your question.

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Mannapuram]

@mihai1107 "Is virtual" is an OOB filed from Server class. 

As they explained in the article you attached, this filed is automatically updated for only SolarisZone, HyperV and VMWare. If you are looking to update Citirx Netscaler, then you might need to tweak the OOB BR "Virtual Computer Check" or you can also do this in the relationship mapping in Integration Hub ETL processes.