"Is virtual" checkbox for Load Balancers

mihai1107 · ‎09-26-2025

Hello!

I saw this article [1] and I was wondering that the "Is virtual" field is also managed OotB for Load Balancers(example Citrix Netscaler) or it is just an inherited field from the "Server" class and it is not populated during discovery.

Thank you!

[1] https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748509

Bhuvan · ‎09-26-2025

@mihai1107

As mentioned in the article, BR is evaluated for below conditions only. If you need to extend it for load balancers, you need to create a new BR or include additional conditions in the BR to set the field 'virtual' to 'true'

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

View solution in original post

Abhishek19857 · ‎09-28-2025

Doesn't update the flag "Is virtual" field OOB for Load Balancers.