relating virtual server to vm instance

[dick linschoten]

Hi all, with servicenow ITOM we are collecting the cloud meta data for AWS and Google. this gives as you all know the data till the vm_instance.

The actual virtual machines that are running the os. we are not providing via ITOM discovery but via another third party tool. 
how does/can servicenow relate the virtual server with the vm_instance. 
i've seen for VMware that it does this based on the serial number using a business rule but it doesn't seem to work this way for public cloud

any one an idea on how to solve this issue?

[SiD2]

Hi @dick linschoten 

If you use SNOW discovery for the entire solution it's very easy to have this working. While you create the cloud discovery schedule you have the option to enable VM discovery so that post discovering cloud resources it will pull the IPs of the VMs and trigger host discovery on those and will be discovered as servers and relate the virtual server to vm inst seamlessly.

[dick linschoten]

hi @SiD2 indeed that would be an option, however we are pulling the systems from Qualys using the qualys sync app. as we get the servers cloud serial number from qualys simualar as for vmware I was expecting the same behaviour.