We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Questions about HAM normalization

Anakov
Tera Contributor

Hi,

 

Couple of questions regarding HAM normalization when using Content Library for IT Asset Management:

 

-In SAM normalization you can create a pattern normalization rule but this not available in HAM normalization. Is there some similar way to achieve this in HAM normalization?

 

-If you manually normalize a model, what happens when a CI is once again discovered? Does it create  another model that is not normalized?

2 REPLIES 2

abbasshaik4
Tera Sage

Hello @Anakov,
Please refer to the below link's:
https://www.servicenow.com/community/sam-blog/what-is-hardware-normalization/ba-p/2285107

https://www.servicenow.com/community/sam-forum/sam-normalization/td-p/2393557

 

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

Why would you even bother to post this message? @abbasshaik4  you just copied some random links that have nothing to do with the question asked. We really need thumbs-down button to this forum.

Someone else that has real input regarding the question asked? I am also very interested about this.